Branch manager and operation control
itani group
مجموع سنوات الخبرة :13 years, 6 أشهر
· Stock control Receipt of all shipments, process receiving, discrepancy, and damage reports
· Assume responsibility for delivery of all items received by warehouse to proper department on daily basis.
· Cash box daily controlling and reporting
· Controlling any system fall (duplicated items, delete )
· Authorizing to return products
· ensuring the highest levels of customer service are provided by staff and that they have the skills and support required to maximize sales
· Work with a variety of different departments to maintain the effective operation of the store.
· Receiving goods and ensuring to store it
· Check data entry report for the goods
· Staff supervisory and controlling
· accounting control and data entry for all payments and cash withdrawal with control for all monthly payment and receivables
· Preparing stuff monthly payslip .
· take care for all store needs and for all purchasing needs .and negotiate with the supplier
•Listing and reporting irregular accounts and companies for risk department
•Credit and liabilities study to determine customer loan eligibility after arrears history.
•Reporting monthly and daily collection report
•Study all irregular accounts before transfer to legal department
•Account transaction analyst and reporting for Quality Service
•Cover all transfer to cover past due from suffix to another.
•Cover all tasks of changing billing account and billing date for loans and credit cards.
•Controlling full settlement and partial settlement for loans
•Reporting deceased customer for insurance
•Ensuring all activities are completed within timescales and with high degree of accuracy
•Adhering to all appropriate process and procedures
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Ensure all tasks carried out comply with bank operating policies, procedures and standards.
•Identify and recommend improvements to procedures and processes to improve process and service levels without compromising on service quality
•Be provide support to other team members as required to assist in the smooth operation of the department
•training Team to ensure correct action is taken in the event of an incident or disruption
• Reviews the status of delinquent accounts on daily basis and initiate appropriate collection actions.
• Collect delinquent accounts by locating notifying customers with delinquent accounts; through contacts with customers by telephone, in person, or by other means
• Contact debtors by phone, correspondence and personal to determine willingness and ability to pay explain legal requirements and obligations, obtain payments, establish payments, renegotiate payments schedules, or to obtain funds through responsible relatives or other means.
Follow up with:
• The employer and try to receive the EOSB amount
• The credit officer or branch manager to recover past due
• Compile follow up reports for management review.
Perform any other responsibilities as and when required by the management in addition to operation support
•Recognizes market opportunities, understands similarities and differences of competitors and effectively communicates value proposition.
•Follow strategies, business plans, and marketing plans to get sustainable business opportunities with external customers.
•Proactively and consistently seek new bank customers through daily cold caliing and use of referral resource.
•Understand financial statement and bank application for credit approval.
•Consistently and accurately collects necessary documentation including application.
•Ensure customer is well informed quickly responds to requests
•Presents self in courteous, friendly and professional manner and adheres to appropriate dress code.
•Encourages customer to complete customer experience survey
•Finds opportunities to deliver bank brand promise.
• Stock control Receipt of all shipments, process receiving, discrepancy, and damage reports
• Assume responsibility for delivery of all items received by warehouse to proper department on daily basis.
• Cash box daily controlling and reporting
• Controlling any system fall (duplicated items, delete )
• Authorizing to return products
• ensuring the highest levels of customer service are provided by staff and that they have the skills and support required to maximize sales
• Work with a variety of different departments to maintain the effective operation of the store and will provide feedback to the store managers around staff and products.
• deputies for the Store Manager during periods of leave
• Receiving goods and ensuring to store it
• Check data entry report for the goods
• Staff supervisory and controlling
•Cashbox control
•Product buyer
•Universities events participate
•Opening student accounts
•Marketing and sales
•Trainee in all department of the branch
•Teller training(cash in, cash out)(opening and closing)
•Customer service for opining accounts, loans, C. cards
Certified in credit analysis
Finishing 128 credit in major of banking and finance
