Samer El Labban

Take charge of the smooth and profitable operation of HR, Administration, PR, Legal, and IT departments. Deliver executive-level HR leadership, overseeing 25 employees and implementation of strategies aimed at achieving performance goals. Provide subject-matter expertise on HR strategic projects and talent management policies, including performance management, succession planning, and career development. Ensure a strategic approach to HR when monitoring contractual agreements with employees and suppliers. Maintain strict compliance with local and international laws and monitor official communications between company and government entities.

Confidently managed a 13-employee team and held responsibility for recruitment planning and strategy. Offered effective recommendations for improving and updating company policies and procedures to align with legislation and best practice. Project managed development of a new website and company profile.
Key Achievements:
* Acknowledged for outstanding performance in monitoring a monthly payroll of $1.4 M with zero salary complaints between 2016 and 2017.
* Designed and implemented the Performance Management program resulting in a stronger culture and increase in employee engagement.
* Improved efficiency by introducing a new HRIS to better govern the HR function and centralize data.
* Acquired airline systems and grew travel agent numbers which decreased ticket costs in 2016 by 26%+.

Provided exceptional HR support and consistently complied with governmental regulations when solving employee-related issues. Drove continuous productivity enhancements, such as introducing the new Grading System and Salary Scale. Led development and evaluation of training programs based on organisational needs.
Key Achievements:
* Instrumental during company's expansion and in increasing employee numbers from 130 to 200.
* Rendered expert guidance on aligning talent and career development activities, implementing the Performance Management System.
* Aligned policies, procedures, and forms to ISO standards which led to ISO 9001:2008 certification.

Directed a 13-members team, helping to build individual skill-base through ongoing guidance and supervision. Frequently updated HR related policies and procedures, focusing on implementing programs that delivered change through positive organisational culture. Enhanced productivity and operational efficiency through innovative recruitment plans and strategies. Enacted a new grading system and pay-scale.
Key Achievements:
* Revamped the HR department by raising employee numbers by 400% within one year and redesigning team structure to improve effectiveness.
* Project managed successful renovation of the Head Office which uplifted team cohesiveness.
* Orchestrated external training, conducting 500 training hours for staff from different levels of the organisation in the first year.

Started as an Intern in March 2009, then got promoted gradually from HR Officer, to Supervisor, to Senior Supervisor, and finally to HR Coordinator.

•Employee Relations Unit:
-In charge of the section, leading a team of 10 colleagues and reporting directly to the Human Resources Director.
-Overlooking the disciplinary-actions process, opening and closing contracts, responsible for the monthly closing duties and the promotions proposals, as well as planning, managing, coordinating and executing numerous local and area-based events for the hotel’s employees, such as: breakfasts, lunches, employee gatherings, and community projects.
-Carrying-out numerous surveys; scheming the monthly P&L reports.
-In charge of the Expatriates colleagues operating at the hotel, including renewal of their Legal Documents, Housing Maintenance, and contracts issuing/renewal.

•Recruitment Unit: in charge of the Recruitment section for Phoenicia InterContinental Hotel, Le Vendôme Hotel, and Zeitunay Bay’s Yacht Club;
-Pre-screening potential recruits.
-Conducting competency-based interviews for all vacant positions at the hotel; including preparing Offers of Employment, and assisting them in finding accommodation.
-Attending career fairs at universities and international forums.
-Monitoring the section’s P&L in compliance with the Finance department’s rules & regulations.
-Coordinating with recruitment agencies to source potential expatriates.

•Training Unit: Organizing trainings for the Hotel’s employees;
-Attended the 4-days Group Training Certificate program that teaches trainers to properly execute trainings to a groups of more than 10.
-Attended Managing Training & Development program that teaches how to prepare a training plan in a systematic approach.
-Underwent Interviewing Skills Training that teaches the candidate to conduct competency-based interviews.
-Became a certified one-to-one trainer by attending and successfully accomplishing the Craft Training Certificate.
-Attended and successfully completed the Service Leadership Program that highlights on the characteristics of leadership and how to successfully implement it in the workplace.