Samer Mattar

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Set a Call cycle to meet new and existing customers.
Managed relationships with sales management.
Agreed sales, prices, contracts and payments.
Recorded orders and sent details to the sales office.
Watched competitors and the products they are offering,
Met sales targets.
Met Collocation agent targets.
Kept in contact with existing customers in person and by telephone.
Identified problem areas and proposed solutions.
Prepared reports by collecting, analysing, and summarizing information.

Supervised all daily and weekly IT procedures, report directly to IT Manager.
Designed and Implemented Preventive Maintenance for all IT hardware & Software.
Followed up all claims that are being forwarded to IT Department, and applied the theory of trouble tickets in head office and branches.
Documented, and archived all correspondence & trouble shooting, followed up suppliers’ visits and maintenance.
Developed and adapted any ideas that bring IT services to higher level.
Assigned IT Staff daily jobs and check lists, trained them on all needed theoretical and practical procedures, trouble-shoot and support with in corporate standards.
Assisted existing/new properties when it is required, with approval of IT Manager
Marketed intelligence activities for the sector identify clients and needs
Provided strategic inputs through proposals based on what the market demands
Prepared proposals based on client requirements
Managed all purchasing requirements for company IT requirements.
Supervised all Company Outside projects (INFO Extractions).

Worked and support the workshop staff in the most efficient and effective way.
Liaised with Sales, Accounts, Parts or Company Directors as required.
Assisted the staff both technically and training-wise.
Ensured that the technicians carry out the jobs within the allotted time. 
Ensured all required information on each job card for each job is properly maintained.
Supervised subordinates to produce quality work.