Samer Mattar

Accomplished department objectives by supervising staff and organizing and monitoring work processes.
Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
Accomplished staff job results by coaching, counselling, and disciplining employees.
Planed, monitored, and appraised job results.
Conducted training.
Implemented and enforced systems, policies, and procedures.
Maintained safe and healthy work environment by establishing and enforcing
organization standards and adhering to legal regulations.
Completed operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
Provided quality service by enforcing quality and customer service standards.
Contributed to team effort by accomplishing related results as needed.

Maintained and increased sales of company's products
Reached the targets and goals set
Established, maintained and expanded customer base
Serviced the needs of existing customers
Increased business opportunities through various routes to market
Set sales targets for individual reps and team as a whole
Recruited and trained sales staff
Allocated areas to sales representatives
Developed sales strategies and set targets
Monitored team performance and motivated them to reach targets
Compiled and analysed sales figures
Personally, dealt with some major customer accounts.
Collected customer feedback and market research
Reported to senior managers
Kept up to date with products and competitors

managed and motivated a team to increase sales and ensure efficiency;
managed stock levels and making key decisions about stock control;
Analysed sales figures and forecasting future sales.
Analysed and interpreted trends to facilitate planning;
Used information technology to record sales figures, for data analysis and forward planning;
Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance; reviews, as well as providing or organising training and development;
Ensured standards for quality, customer service and health and safety are met;
Resolved health and safety, legal and security issues;
Responded to customer complaints and comments;
Organised special promotions, displays and events;
Attended and chaired meetings;
Updated colleagues on business performance, new initiatives and other pertinent issues;
Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;

Set a Call cycle to meet new and existing customers.
Managed relationships with sales management.
Agreed sales, prices, contracts and payments.
Recorded orders and sent details to the sales office.
Watched competitors and the products they are offering,
Met sales targets.
Met Collocation agent targets.
Kept in contact with existing customers in person and by telephone.
Identified problem areas and proposed solutions.
Prepared reports by collecting, analysing, and summarizing information.

Supervised all daily and weekly IT procedures, report directly to IT Manager.
Designed and Implemented Preventive Maintenance for all IT hardware & Software.
Followed up all claims that are being forwarded to IT Department, and applied the theory of trouble tickets in head office and branches.
Documented, and archived all correspondence & trouble shooting, followed up suppliers’ visits and maintenance.
Developed and adapted any ideas that bring IT services to higher level.
Assigned IT Staff daily jobs and check lists, trained them on all needed theoretical and practical procedures, trouble-shoot and support with in corporate standards.
Assisted existing/new properties when it is required, with approval of IT Manager
Marketed intelligence activities for the sector identify clients and needs
Provided strategic inputs through proposals based on what the market demands
Prepared proposals based on client requirements
Managed all purchasing requirements for company IT requirements.
Supervised all Company Outside projects (INFO Extractions).

Worked and support the workshop staff in the most efficient and effective way.
Liaised with Sales, Accounts, Parts or Company Directors as required.
Assisted the staff both technically and training-wise.
Ensured that the technicians carry out the jobs within the allotted time. 
Ensured all required information on each job card for each job is properly maintained.
Supervised subordinates to produce quality work.