Branch Manage
NEW YORK FRIES
Total years of experience :12 years, 9 Months
July. 2011 - TO DAY Branch Manage
NEW YORK FRIES
Canadian Franchise
U.A.E
Job Profile
• Managing a team of approximately 35 employees in a busy work environment.
• Negotiating contracts, ensuring that they balance value and risk.
• Establish and implement departmental policies, goals, objectives, and procedures.
• Creating, managing and analysing performance data and other information.
• Ensuring that capacity and capability are continually planned.
• Encouraging, identifying and developing best practice strategy.
• Ensuring compliance to all Environmental Health & Safety goals & objectives.
• Producing Operations manuals which define how the business is to be run.
• Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department.
✓ KEY SKILLS AND COMPETENCIES
✓ Proven ability to lead, motivate and build successful teams.
✓ Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator.
✓ Achieving targets in a dynamic and complex business environment. Team leading & people development skills.
✓ Able to manage and develop a diverse group of highly skilled
July 2004 - Jun 2011 Sales Manager
Khuyool GROUP
U.A.E
Job Profile
• Responsible for managing the team of 14 stores, ensuring that the Retail Stores have appropriately trained skilled and qualified personnel to meet both departmental and Retail goals/objectives
• Setting annual targets and controlling the team to achieve these targets
• Building and maintaining excellent relationships with VIPs Customers
• Design and co-ordinate all promotions of the stores
• Managing key accounts professionally. Conducts regular meetings with the decision makers of these accounts
• Prepares annual budgets and forecasts for the Sales Department. Measure the actual results and KPI's (Key Performance Indicators)
• Interviewing, hiring and training the sales executives on the different selling techniques
• Preparing and analysing the sales reports
• Conducting the annual appraisals for the sales force. Review their performance and give constructive feedback to the team members
April 2001 - June 2004 Senior Sales Executive
Horizon Group
Kingdom of Saudi Arabia
Job Profile
* Selling software packages to private and governmental organizations in the Kingdom of Saudi Arabia
* Provide excellent customer service to existing clients
* Hunt new clients from different cities in KSA, and achieve sales targets
* Building and maintaining excellent relationships with VIP's Clients
* Managing key accounts professionally. Conducts regular meetings with the decision makers of these accounts
* Monitoring the sales forecasts for the Sales Department. Measure the actual results and KPI's (Key Performance Indicators)
* Training the sales executives on job knowledge, product knowledge and the different selling techniques
* Preparing and analysing daily sales reports
* Conducting the annual appraisals for the sales force. Review their performance and give constructive feedback to the team members
* Update database and client history data
* Solve problems and handle complaints ensuring the maximum client satisfaction
* Conducting the weekly meetings with the sales force. Tackle any operational issues
May 2000 - April 2001 Al Safa Automobiles
Sales Executive - Retail
Cairo - Egypt
Job Profile: • Selling vehicles to existing and new customers
• Follow up customers' enquiries and satisfy their needs
• Achieve targets and provide superior customer care
• Answer telephone calls and handle enquiries
* Bachelor in Commerce, Cairo University, Egypt. Graduated in 2000 * Excellent command on both written & spoken communication in English and Arabic * Good communication on Urdu * Time Management - Handle work pressure with ease and efficiency, meeting with deadlines * Excellent team player, self-motivated, proactive, dealing effectively with multicultural environment