Samer Mzaiek

• Work closely with the VP and together drive strategic initiatives to accelerate growth.
• Ensure global strategic and channel management alignment with the JCI globally
• Contribution in Global Market Maturity Model of JCI.
• Design & Launch loyalty program
• Drive channel development and new channel based of white-space analysis initiative to increase number of channel and increase wallet-share in the region.
• Create and drive different marketing initiatives and schemes to improve customers’ loyalty.
• Manage different business transition projects and work with all action owners.
• Analyse customers annual survey and drive action plans to increase customer satisfaction.
• Work closely to finance team to ensure alignment and working within budget.
• Create smart tools, solutions and dashboards to provide better visibility to management on the important aspects of business.
• Track revenue forecast and opportunities in addition to monitoring backlog trend to keep an eye on the health of the future business.
• Create new ideas to simplify current processes to shorten lead time and response time.
• Monthly revenue and secured forecast on behalf of the region to ensure accuracy.
• Create monthly scorecards to be communicated to customers and monitor monthly performances.
• Work closely with all geographical units’ GMs to provide operational and financial support.

• Improve project estimates accuracy by identifying phases and elements, personnel requirements, and costs.
• Prepare reports by collecting, analysing, and summarizing information.
• Mega Projects planning and tracking
• Work closely to finance team to ensure alignment and working within budget
• Create smart tools, solutions and dashboards to provide better visibility to management on the important aspects of different businesses.
• Monitor and analyse SG&A of the region and raise the red flag when a business unit exceeds the budgeted amount.
• Track revenue forecast and opportunities in addition to monitoring backlog trend to keep an eye on the health of the future business.
• Create market assessment matrix and customer selection tools.
• Monthly revenue and secured forecast on behalf of the region and ensure accuracy.
• Map-out and simplify processes of different business units.
• Create monthly scorecards to be communicated to customers and monitor monthly performances.
• Work closely with all geographical units’ GMs to provide operational and financial support.

• Improve project estimates accuracy by identifying phases and elements, personnel requirements, and costs.
• Analyse and price JCI labour rates.
• Create smart tools, solutions and dashboards to provide better visibility to management on the important aspects of business.
• Monitor and analyse SG&A of the region and raise the red flag when a business unit exceeds the budgeted amount.
• Track revenue forecast and opportunities in addition to monitoring backlog trend to keep an eye on the health of the future business.
• Monthly revenue and secured forecast on behalf of the region and ensure accuracy.
• Simplify Aftermarket processes through initiatives to generate soft and hard savings.
• Provide weekly/monthly financial analysis to higher management.
• Prepare ROI & PBP studies and budgeting for Chiller Rental Solutions Business.
• Work closely with all geographical units’ GMs to provide operational and financial support.
• Organize annual sports day to all JCI employees in GCC

• Responsible for overall sales and oversee the P&L to meet monthly & annually plans.
• Ensure that customers are receiving a high quality service through customer surveys.
• Monitor, track and report 5 branches sales on a daily basis.
• Responsible for sales & marketing budgets.
• Overall service updates and training as required for the program teams.
• Prepare launching plan & budgeting for new branches.
• Handling loyalty program through the home delivery.
• Prepare marketing campaign concepts and budgets.
• Manage and maintain the relationship between S.I.T and Megamart.
• Present S.I.T during quarterly management meetings with clients to present achievements and future growth plans

• Work closely with the operations department to ensure that customer’s expectations are met and jobs are executed within a timeframe
• Engage in new and existing client development activities.
• Develop value-driven presentations for use during the client visit.
• Establish client expectations and effectively communicate to appropriate parties.
• Maintain customer satisfaction and NPS %