Operations manager
Vodafone International Services
Total des années d'expérience :17 years, 2 Mois
Joined the company as a customer service agent. Later got promoted to the below roles (in order):
- SME
- Trainer
- Quality coach
- Quality supervisor (COPC compliant)
- Operations supervisor
- Operations manager (since Oct-12). Managing contact center (voice and webchat) for Vodafone UK customer, with 6 to 12 teams. Responsibilities include:
- Client management
- Planning and workforce management
- People and performance management
- Budgeting management (in conjunction with finance team)