Shady Elgendy, Head of Aftersales & Reverse logistics

Shady Elgendy

Head of Aftersales & Reverse logistics

Jumia Egypt

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, computer science
Expérience
12 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 9 Mois

Head of Aftersales & Reverse logistics à Jumia Egypt
  • Egypte - Le Caire
  • Je travaille ici depuis août 2015

Manage 2 different functions
o Quality Check team - 5 Members perform technical and physical quality check on the returned products.
o Reverse Logistics Team - 10 Members perform reverse logistics operations
• Manage contracts with Fashion, Technology, General Merchandise suppliers by setting the goals and targets needed for achieving the top in class after sales services in the e-commerce sector.
• Coordination between several departments to maintain high level of after sales service, including custo mer service, purchasing, finance, 3PL, and own fleet for executing customers’ returns and refunds and replacements in the shortest SLA to ensure highest NPS.
• Prepare corporate documents of customers’ returns and present them to the Regional Board on a weekly basis with commercial advice on pushing or stopping specific products from all categories.
• Optimize the reverse logistics operations by developing and implementing tactics to optimize the reverse logistics operations.
• Recover inventory through refurbishing, repairing, recycling, and remarketing for value recovery and cost reduction.
• Creating new processes and working on the improvements of all old processes between aftersales and all teams to satisfy the customer
• Processes and Policy review & development, Improvement
• Quarantine Management
• Performance Management
• Technical Quality Check Management
• Returns to Vendors Management
• Seller Fulfilment to Vendors Management
Logistics & Warehouse Management

Inventory supervisor à AIG EXPRESS
  • Egypte - Le Caire
  • avril 2015 à août 2015

• Plan, organize, direct, manage and evaluate the inventory management activities
• Develop and communicate inventory management policies and procedures
• Direct and manage corporate governance and regulatory compliance procedures related to inventory management operations
• Monitor inventory levels and inventory movement OMS
•Review compiled inventory reports (quantity, type and value of materials, and equipment and stock)
• Managing over than 150, 000 item with huge varieties (around 60, 000 different SKUs)
• Coordinating with the buying operations about the upcoming shipments to inventory
• Specifying the needed stock level / SKU
• Improve all SOPs between inventory team and inbound, Outbound, Aftersales
• Forecasting the stock levels and what to be pushed in campaigns, after coordination with both buyers and commercial planners
• Reducing number of lost items
• Reducing the avg. lead time between items to picked and picklisted
• Has QC team responsible to QC all items before dispatching it to customers
• Overseeing the receipt and storage of incoming items
• Monitoring space and tracking stock levels

Warehouse senior specialist à AIG-Express
  • Egypte - Le Caire
  • juin 2014 à avril 2015

o Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements. Provide enough information to entice your potential employers to call you
o Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
o Accomplishes warehouse and organization mission by completing related results as needed.

Warehouse specialist à JUMIA EGYPT
  • Egypte - Le Caire
  • février 2014 à juillet 2014

o Warehouse senior specialist ( aftersales Team )
o Working in reverse logistics to return rejected orders from the customers to the suppliers
o Working with the couriers to make run sheets for the orders which get out from the suppliers to the customers directly
o QC items before going to the customers
o working on the returned items from customers to QC it and make report for QC failed items
o Ensure and manage the performance of Outsourced staff.
o Reduction of Warehouse processing Lead Time for Inbound / Outbound activities.
o 3PL & Logistics company performance improvement / monitoring

operation team leader à Engazat Group
  • Egypte - Le Caire
  • janvier 2012 à février 2014

am working in engazat group now as an operation and
engazat group is shipping and oil services company ( www.engazatgroup.com )
i started to work with this company from march 2012 to build this company from A TO Z
o Operation team leader and acting as operation manager reporting to the owner directly
o Prepare and handle vendor contracts
o Generate and issue purchase orders to suppliers
o I was responsible for Supplier QCD (Quality, Cost and Delivery) performance and will personally lead the relation with key Suppliers and to Coordinate communication with Suppliers to insure Supplier QCD performance
o Coordinate communication with Suppliers to insure Supplier QCD performance
o Maintain and develop the Purchasing Department’s quality system in line with company objectives, as agreed by the company’s quality steering group, delivering first class quality products and services.
o Insures purchasing metrics are in place and uses them to drive improvements

Telesales à wasla
  • Egypte - Le Caire
  • novembre 2011 à janvier 2012

telesales in wasla call center nobel talk campaign
we sell mobile services to Arab living in USA like calling cards
i have a good experience from this job i improved my sales skills and communication skills how to communicate and convince the customer through phone

sales outdoor à GSK ( CAT Marketing Agency)
  • Egypte - Le Caire
  • août 2011 à novembre 2011

gsk is working with advertising agency called cat, i was a sales outdoor we have like a brochures for Vaccination for hepatitis A for schools

Éducation

Baccalauréat, computer science
  • à elshrouk academy
  • juin 2011

am graduated from computer science elshrouk academy in 2011

Etudes secondaires ou équivalent, thanwya 3ama
  • à saint fatima lagnuage school
  • juillet 2007

i am graduated from saint fatima language school with 90% degree in 2007

Specialties & Skills

Microsoft Office
Purchasing
Planning
Logistics
Warehousing
Organizational skills
Computer Skills
Sales Skills
presentation skills
Commercial awareness
Business development skills
Advertising and new ideas
Communication skills

Langues

Anglais
Expert

Adhésions

CAT
  • Organizers
  • May 2011

Formation et Diplômes

(Certificat)
Date de la formation:
July 2009
Valide jusqu'à:
July 2009
(Certificat)
Date de la formation:
June 2008
Valide jusqu'à:
July 2008
schlumberger (Certificat)
Date de la formation:
June 2009
Valide jusqu'à:
July 2009

Loisirs

  • Travelling and Football