SAMER ZIN AL ABDIN

Location: UAE, Dubai EROS Electricals EROS SERVICE CENTRE Designations: Executive Account manager JOB OBJECTIVE: Customer Service sales Responsible for the execution of the day-to-day customer service activities and will be responsible for providing courteous and outstanding customer service. GENERAL DUTIES AND RESPONSIBILITIES: - Respond to, investigates, and mitigate customer complaints, concerns & comments in a cordial, respectful way, escalating to the immediate action Team. - Manage customer accounts with relevant information as required for data management. - Monitor, manage and follow all necessary jobs and update the concerned parties as often as required until closing level. - Check and review all necessary forms and documents (i.e. repair, warranty card, official receipt, purchase of accessories, release of units) ensuring that it is accomplished properly by all concerned parties. - Ensure effective use of IT packages that the company uses (Cosmos, SMART SCM, MS Office ) for area of work. - Provide periodic reports and updates on the activities as required. - Any other duty and responsibility as assigned from time to time. - Compliance to International Organization of Standardization, Company’s Code of Conduct, and Department’s Standard Operating Procedure Missions Assigned : - Handling customer’s Annual service contract for yearly renewal. - Solving problems which issued by customers by allocate the correct team and equipments. - Develop and Create new business by converting new annual contracts for customer service. - Follow pending and outstanding payments. - Reduce Job TAT average to minimums days.

Location: UAE (Dubai, Abu Dhabi, Sharjah )
Factory info: EROS DIGITAL HOME Group
Multi Brands retailer for multi home and office solution .(IT, Home Appliances and AV)
Title: Retail sales Executive
Job Objective : store manager
Duties and responsibilities handled :
- Overseen the entire day-to-day showroom’s operation.
- Responsible for generating sales as per the approved budget and target of the showroom
- Responsible for the accounting of the daily sales of the showroom including the depositing of cash to the bank.
- Responsible for handling the customer service elements in the professional manner.
- Monitored and ensured the time keeping of the staff as per HR policy.
- Responsible for filling up all the employees and customers’ queries regarding the products and services
- Managed the monthly inventory of the products.
- Managed team performance.
- Managed the marketing materials allotted to the store and ensures it’s effectively to the market.
- Ensured department’s compliance to international organization of standardization, companies’ code of conducts, and department’s standard operation procedure.
Branches worked in:
- 2006 to 2010 Abu Dhabi: marina mall showroom, coop branch & main show room
- 2010 to 2012 Dubai mall of the Emirates, Mirdef city center and Arabian center
- 2012 to 2016 Sharjah : Sahara Center and Sharjah city center.
Major personal achievements:
- opening new Branch in Sharjah Sahara center 2012
- Best show room in-charge for 2013
- Best show room in customer service for 2015
- 14% yearly growth in the sales of the showroom.

Location: Riyadh, Saudi Arabia
Geant Saudi Co. Ltd: Riyadh Geant Hypermarket in Khurais Plaza
Title: Team Leader.
Duties: 1. - managing sales in computer section (multi brands)
- Managing Sales in mobile counter (multi brands).
- Stock adjustment .allocate and design the display on shelves.
- Managing the customer care of location area.
- managing and apply changing display plan.
- Apply management promotion plan.
2. supervising : Office Automation section (Mobile & Computer section) in the new branch opening in Badeea Geant Hypermarket in Salam Plaza, Riyadh,
And shared in Geant Academy course about “Basic Communication Skills and Customer Service”

Location: Zin Al Abdeen cooling factory
Damascus, Syria
Factory info: family project
Title: executive chief assistant
Duties: 1.in-charge of producing operation.
2. Supervising workers and employees.
3. Assistance in providing primary materials
4. Customers follow up and attendance.
Main project: assembling stabilizers of current electrical and voltage transformers for houses and shops.

Location: Damascus, Syria
Factory info: Zero One Co. the delegate of Lectra System Company in Syria
Title: maintenance, salesman and trainer
Duties: 1. Computer maintenance.
2. Salesman and trainer for software & hardware computers.
3. maintenance, salesman and trainer for Lectra System for industrial equipments of clothes factories