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تم إلغاء حظر المستخدم بنجاح
Samer Francy, Director of Data & AI

Samer Francy

Director of Data & AI·Earthlink

العراق

ماجستير, Artificial Intelligence

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 5 أشهر

Director of Data & AI

يناير 2024 - حتى الآن

Earthlink

بغداد، العراق

يناير 2024 - حتى الآن

• Established and led enterprise-wide Data & AI function, defining strategy and roadmap for AI-driven
transformation
• Built, recruited, and led cross-functional teams of 20+ professionals across AI engineering, data
engineering, and analytics, including talent development and capability building
• Designed and deployed high-impact AI solutions delivering measurable business outcomes:
◦ Detected ~$10M fraud and implemented prevention mechanisms (Audit Tool)
◦ Reduced customer churn by 50% through predictive modelling
◦ Increased user engagement by 50% via content recommendation systems
◦ Reduced call centre Average Handling Time (AHT) by 10% using AI Assistant
◦ Saved $200K annually and expanded call evaluation coverage from 3% to 100% (Auto
Evaluator)
◦ Saved $250K annually through intelligent content filtering (Family Filter)
◦ Reduced AI agent development time from 2 weeks to 2 hours via Agentic Framework
◦ Optimised AI infrastructure costs by leveraging open-source technologies and on
premise LLM deployment, while maintaining performance and scalability
• Implemented scalable MLOps pipelines enabling efficient model deployment, monitoring, and
governance
• Introduced enterprise data governance framework improving data quality, compliance, and
accessibility
• Delivered 100+ monthly actionable insights through advanced analytics and BI platforms supporting
executive decision-making.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

AI Products Manager

يناير 2024 - حتى الآن

Productive AI

اربيل، العراق •عن بُعد

يناير 2024 - حتى الآن

• Led end-to-end lifecycle of AI products from concept to deployment
• Defined product strategy aligned with market needs and emerging AI trends
• Collaborated with engineering and data science teams to deliver scalable AI solutions
• Drove customer-centric development through user research and feedback loops.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Enterprise Business Head Unit

يناير 2022 - يناير 2024

High Tech

اربيل، العراق

يناير 2022 - يناير 2024

• Directed strategic development and sales of ICT and AI-enabled solutions
• Managed full sales lifecycle including solution design, proposals, and contract negotiations
• Led cross-functional teams to deliver integrated enterprise solutions
• Built long-term client relationships and expanded market presence.
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
تكنولوجيا المعلومات

Account Manager/Country Manager

يناير 2014 - يناير 2022

FranklinCovey Middle East

اربيل، العراق

يناير 2014 - يناير 2022

• Led business strategy and key account growth in Iraq market, managing P&L and revenue
expansion
• Built and managed enterprise client relationships across public and private sectors
• Directed sales pipeline, contract negotiations, and large-scale proposal development
• Delivered strategic consulting engagements focused on organizational performance and
transformation
مجال الشركة:
خدمات الاستشارات التجارية

Director, Delivery Management

يناير 2012 - يناير 2014

Huawei Technologies Co. Ltd.

السليمانية، العراق

يناير 2012 - يناير 2014

• Led large-scale telecom programmes with multi-million-dollar budgets
• Managed teams of 35+ project and contract managers
• Oversaw end-to-end delivery, including planning, execution, and customer engagement
• Improved operational efficiency and delivery performance across multiple projects
مجال الشركة:
الاتصالات والشبكات

Senior Leadership Roles

يناير 2005 - يناير 2012

Huawei Technologies Co. Ltd.

السليمانية، العراق

يناير 2005 - يناير 2012

• Held multiple leadership roles across service delivery, PMO, and software operations
• Managed large teams (up to 300 staff) and complex telecom infrastructure programmes
• Delivered high-value projects across Middle East markets
مجال الشركة:
الاتصالات والشبكات

Software Developer

يناير 2000 - يناير 2005

Diwan Co. and Others

بغداد، العراق

يناير 2000 - يناير 2005

• Developed enterprise software applications and telecom systems
• Progressed into leadership roles through strong technical and delivery performance
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

University Of Bath

أبريل 2024

أبريل 2024

ماجستير، Artificial Intelligence

بريطانيا العظمى

Baghdad University

يناير 2000

يناير 2000

بكالوريوس، Computer Engineering

العراق

Skills

Sales
Expert
Sales
Expert
Team Building
Expert
Team Building
Expert
Pre-Sales and Bidding
Expert
Pre-Sales and Bidding
Expert
Customer Relationship
Expert
Customer Relationship
Expert
Pricing
Expert
Pricing
Expert
Presentation
Expert
Presentation
Expert
CRM
Expert
CRM
Expert
Business/Financial Planning
Expert
Business/Financial Planning
Expert
Competition Analysis
Expert
Competition Analysis
Expert
Project Rollout
Expert
Project Rollout
Expert
Telecommunications
Expert
Telecommunications
Expert
Accounting
Intermediate
Accounting
Intermediate
Sales
Expert
Sales
Expert
IT Sales
Expert
IT Sales
Expert
B2B Sales
Expert
B2B Sales
Expert
Business Management
Expert
Business Management
Expert
Project Management
Expert
Project Management
Expert
HR
Intermediate
HR
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
MLOPS MACHINE LEARNING OPERATIONS
Intermediate
MLOPS MACHINE LEARNING OPERATIONS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
Marketing
Intermediate
Marketing
Intermediate
NEGOTIATION
Expert
NEGOTIATION
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PLANNING
Expert
PLANNING
Expert
RESEARCH
Expert
RESEARCH
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
OPERATING SYSTEMS
Expert
OPERATING SYSTEMS
Expert
CUSTOMER EXPERIENCE
Expert
CUSTOMER EXPERIENCE
Expert
BIDDING
Expert
BIDDING
Expert
ICT Products and Services Delivery
Expert
ICT Products and Services Delivery
Expert
Training
Expert
Training
Expert
Project Budgeting and P&L
Expert
Project Budgeting and P&L
Expert
Risk Management
Expert
Risk Management
Expert
Project Management
Expert
Project Management
Expert
Contract Terms
Expert
Contract Terms
Expert
Change Management
Expert
Change Management
Expert
P&L Management
Expert
P&L Management
Expert
Procurement
Expert
Procurement
Expert
Professional Services Sales
Expert
Professional Services Sales
Expert
Telecommunications Engineering
Expert
Telecommunications Engineering
Expert
Managed Services
Expert
Managed Services
Expert
Professional Services
Expert
Professional Services
Expert
Contract Management
Expert
Contract Management
Expert
Outsourcing
Expert
Outsourcing
Expert
Organization Management
Expert
Organization Management
Expert
Recruitment
Expert
Recruitment
Expert
Quality Management
Intermediate
Quality Management
Intermediate
Key Account Management
Expert
Key Account Management
Expert
Inventory Management
Intermediate
Inventory Management
Intermediate
Supply Chain
Intermediate
Supply Chain
Intermediate
Programming (Python)
Expert
Programming (Python)
Expert
Problem Analysis
Expert
Problem Analysis
Expert
AI Models Development
Expert
AI Models Development
Expert
Machine Learning
Expert
Machine Learning
Expert
Mathematics
Expert
Mathematics
Expert
Natural Language Processing (NLP)
Expert
Natural Language Processing (NLP)
Expert
Robotics and Machine Vision
Expert
Robotics and Machine Vision
Expert
Research Skills
Expert
Research Skills
Expert
Ethical Considerations
Expert
Ethical Considerations
Expert
Probability and Statistics
Expert
Probability and Statistics
Expert
Backpropagation
Expert
Backpropagation
Expert
Reinforcement Learning
Expert
Reinforcement Learning
Expert
Convolutional Neural Networks
Expert
Convolutional Neural Networks
Expert
Search Algorithms
Expert
Search Algorithms
Expert
Classification Algorithms
Expert
Classification Algorithms
Expert
Model Compression Techniques
Expert
Model Compression Techniques
Expert
IT Sales
Expert
IT Sales
Expert
B2B Sales
Expert
B2B Sales
Expert
Business Management
Expert
Business Management
Expert
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
DATA ENGINEERING
Intermediate
DATA ENGINEERING
Intermediate
DATA STRATEGY
Intermediate
DATA STRATEGY
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
MSC SOFTWARE
Intermediate
MSC SOFTWARE
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
RETURN ON INVESTMENT
Intermediate
RETURN ON INVESTMENT
Intermediate

اللغات

الانجليزية
متمرّس
العربية
متمرّس

العضويات

PMI

Member

November 2013

Sales & Marketing Executives International

member

November 2015

التدريب و الشهادات

الشهادات
Finetuning Large Language Models
Managing Machine Learning Projects
AI Security & Governance
AI Product Management
AWS Certified Solutions Architect
PMP® – Project Management Professional
Amazon Web Services - Certified Solutions Architect
Feb 2017
CSE® - Certified Sales Executive
Nov 2015
Successful Negotiation: Essential Strategies and Skills
Dec 2015
PMP® - Project Management Professional
Sep 2013
التدريب
Find Out Why (The Jobe to Be Done Theory)
FranklinCovey
Helping Clients Succeed
FranklinCovey
The 4 Disciplines of Execution
FranklinCovey
Leading at the Speed of Trust
FranklinCovey
The 4 Roles of Leadership
FranklinCovey
The 7 Habits of Highly Effective People
FranklinCovey
Key Account Management
Linkedin
May 2019

الهوايات

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