AI Product Manager
Productive AI
Total des années d'expérience :24 years, 4 Mois
I lead the end-to-end development and management of AI product portfolios, collaborating with cross-functional teams to shape product vision, prioritize features, and ensure successful execution. Through market research, I identify customer needs, market opportunities, and industry trends, working closely with engineering, design, and data science teams to prioritize and develop features. With a commitment to customer-centricity, I conduct user research and usability testing, acting as the primary liaison for internal stakeholders and external partners. I continuously monitor key performance metrics, market dynamics, and customer feedback to gauge product success, while staying updated on AI technologies, emerging trends, and industry best practices.
Lead and direct a high-performing team of presales engineers and commercial professionals to drive the design, development, and sales of cutting-edge Information and Communication Technology (ICT) solutions.
• Spearhead strategic planning and execution of comprehensive ICT solutions, aligning technology offerings with clients business objectives and challenges.
• Collaborate closely with cross-functional departments including marketing, research and development, and operations to ensure seamless end-to-end solution delivery.
• Manage the entire sales lifecycle, from solution conceptualization and technical presentations to contract negotiation and post-sales support.
• Provide visionary leadership in adapting to market trends and evolving customer needs.
• Cultivate and maintain strong relationships with key stakeholders, fostering a customer-centric approach that enhances customer satisfaction and loyalty.
• Mentor and coach team members to enhance technical expertise, sales acumen, and overall professional growth.
• Drive innovation and continuous improvement initiatives, resulting in optimized processes, increased efficiency, and enhanced team collaboration.
Organizational development consultant responsible for working closely with the team to ensure a
positive customer experience & maximization of revenue. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met.
• Build strategies for key accounts
• Market research and build business strategy for Iraq market.
• Building up a sales pipeline of business opportunities that will ensure sales targets are met
• Identify and prospect the clients.
• Meeting and build relationships with clients.
• Compiling and delivering winning sales presentations, proposals, and solutions according to the clients requirements.
• Manage the bidding and the negotiation with the clients.
• Events and campaigns management.
• Planning and managing P&L and Cash flow
Contract Delivery (Revenue) exceeded Hundreds of Million Dollars; Cash Collection exceeded Hundreds of Million Dollars; Managing Organization exceeded 35 Project Managers, Contract Managers, and Key Account Fulfillment Responsible.
• Project Director of 3G, 2G Swap, and MW Modernization Projects of main operators.
• Responsible for End-to-End Delivery (PMO Department) of all the projects (OSP, Full Turnkey, Rollout, Customer Support, Managed Services, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).
• Responsible for all contract management, administration, fulfillment, and change negotiation (CSO Department).
• Responsible for building the service delivery strategy of Key Accounts including (FR Department) customer relationship, strategy, resources, process… etc.
• Responsible for all Delivery KPI (Revenue, Cash Collection, Unbilled AR, Cost, Inventory, Customer Satisfaction, Profit Rate … etc).
• Responsible for building office annual budget (Revenue, Cost, HR, Inventory, Profit Rate … etc).
• Responsible for Building the PMO/CSO/FRs organization.
• Responsible for the supply chain and logistic from manufacturing center to the site for all contracts beside the Inventory management in warehouse and site.
• Responsible for the procurement/outsource including output procurement SOW, negotiation, supplier selection, and vendor management for all contracts.
• Responsible for the planning for the resources required for the delivery of all contracts.
• Responsible for building and cultivation of the resources (Internal and External) required for the delivery of all contracts.
Main Projects:
• Project Director of Zain 2G/3G Swap and Microwave modernization project in 2013.
• Project Director of Asiacell 2G/3G swap project (phase 1) project during bidding in 2012.
Contract Delivery (Revenue) exceeded Hundreds of Million Dollars; Managing Organization exceeded 20 Project Managers.
• Responsible for End-to-End Delivery of all the Projects (OSP, Full Turnkey, Rollout, Customer Support, Managed Services, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).
• Responsible for all Delivery KPI (Revenue, Cost, Inventory, Customer Satisfaction, Profit Rate … etc).
• Responsible for Building the PMO organization.
• Responsible for the supply chain and logistic from manufacturing center to the site for all contracts beside the Inventory management in warehouse and site.
• Responsible for the procurement/outsource including output procurement SOW, negotiation, supplier selection, and vendor management for all contracts.
• Responsible for the planning for the resources required for the delivery of all contracts.
• Responsible for building and cultivation of the resources (Internal and External) required for the delivery of all contracts.
Main Projects:
• Deputy Project Director of Zain (Jordan) 2G/3G Swap and Microwave modernization project in 2011.
• Support, Control, and Direct as PMO different projects such as ITPC FTTH project (phase 1&2), ITPC DWDM project (phase 2&3), Asiacell MSC pool project (phase 1/2/3), Asiacell MW modernization project, Asiacell BTS Swap project, and Shary Jwan IBS Project.
Contract Delivery (Revenue) exceeded Hundreds of Million Dollars per year; Professional Service Sales exceeded Tens of Million Dollars per year; Managing Organization exceeded 300 employees.
• Responsible for End-to-End Delivery of all the Projects (OSP, Full Turnkey, Rollout, Customer Support, Managed Services, Network Performance Improvement, Network Planning, In Building Solutions, Learning Services, and Enterprise Solutions).
• Responsible for End-to-End Professional Service Sales (Full Turnkey, Customer Support, Managed Service, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).
• Responsible for Building the Delivery and Service organization.
• Responsible for all Delivery and Service Sales KPI (Revenue, Sales, Cost, Inventory, Customer Satisfaction, Profit Rate … etc).
• Responsible for all Contracts Cash Collecting and Invoices.
• Responsible for all Contracts Supply Chain and Logistics.
• Responsible for all Outsourcing, Suppliers, and External Resources.
• Responsible for Customer Relationship.
• Responsible for Delivery and Service Sales yearly Business Plan and Strategy.
• Attending many Key Projects in Middle East Region.
Contract Delivery (Revenue) exceeded Tens of Million Dollars per year; Professional Service Sales exceeded Tens of Million Dollars per year; Managing Department exceeded 25 employees. Focusing on VAS and Charging Systems (Intelligent Network, Billing, Open Charging System, Convergence Billing System)
• Responsible for End-to-End Delivery of all Software Service Projects.
• Responsible for End-to-End Software Professional Service Sales.
• Responsible for all Delivery and Service Sales Software KPI
• Responsible for Customer Relationship.
Focusing on VAS and Charging Systems (Intelligent Network, Billing, Open Charging System, Convergence Billing System)
• Supervising and Attending the Delivery of all A&S Projects: Install and maintain Asiacell IN/VAS/Billing systems in all areas, IN/VAS/Billing systems for all CDMA operators (Kalimat, Itisaluna, Nakheel, Midyatelcom, and Newroztelecom), and IN systems for ITPC.
• Supervising and Attending the Professional Service Sales of A&S.
• Control and Monitor the A&S Department KPI
• Responsible for Customer Relationship.
Main Projects:
• Project Manager of Asiacell Upgrade PrePaid Service V6 to V8 in 2008.
• Asiacell Iraq STP deployment project in 2007/2008.
• Asiacell swap of Signaling systems in Kirkuk project in 2007.
• Asiacell first GSM network in Baghdad Turnkey project in 2005.
• Asiacell swap of Mosul GSM network from Siemens to Huawei project in 2005.
Developing software applications using different languages, tools, and operating systems.
