Technical Support Officer
H&E for Travel and tourism Operations
Total years of experience :13 years, 9 Months
working with Amadeus IT support & help-desk team to troubleshoot network issues, printer problems and Amadeus software and platform installation for Amadeus clients,
- Answering incoming phone calls and provide support to callers experiencing computer problems of all kinds.
- Helping clients by an on-site visit or remotely using remote desktop software or on the phone by providing guidance and walkthrough to the caller.
- Administering on premises server and Domain controller which includes surveillance system and file server.
- Administering Microsoft 365 business cloud subscriptions for company’s employees.
- Carry out internal tasks such as requesting hardware quotations and coordinating with suppliers for maintenance or installations of any information technology related devices.
Working for the faculty of science, statistics department, providing technical support for 6 computer labs with 30 PCs and one network printer for each lab, the labs are connected to a domain network with two local servers running Windows server 2012.
-Installing hardware and software.
-Managing user groups and group policies.
-Solving software, hardware and network problems.
-Installing network printers, projectors, document cameras.
-Providing technical support for the faculty members.
working with Amadeus IT support & help-desk team to troubleshoot network issues, printer problems and Amadeus software and platform installation for Amadeus clients,
- Answering incoming phone calls and provide support to callers experiencing computer problems of all kinds.
- Helping clients by an on-site visit or remotely using remote desktop software or on the phone by providing guidance and walkthrough to the caller.
Teaching at the Faculty of Basic Education during the academic years 15/16 and 16/17.
Tutoring the following subjects:
- Computer Programming 3 (352): Fundamentals of Programming in Visual Basic.
- Internet Programming: HTML and JavaScript.
- Computer Science CSc 221: Data Structures and Algorithms I (Applied on C++).
- Digital Fundamentals : Digital Circuit Design..
- Computer applications: Microsoft windows, Microsoft Office (Word, Power Point, Excel, Access).
Combining images and text to create the layouts for advertising and marketing campaigns.
- working skills: Adobe Illustrator, InDesign, Photoshop.
-Working with clients. Providing ideas and understanding client’s needs.
-Designing and creating for branding and advertising, corporate identity, stationary, web sites.
-Handling my company’s advertising campain on social media.
-Providing technical support for the company’s software and hardware.
-Designing and creating for branding and advertising, corporate identity, web sites.
-Photoshop Trainer for the company's training sector.
Autocad Drafter working with architectural engineers.
- helping students to accomplish their academic projects.
-Using 3DsMax, Auto-Cad and Photoshop to create plans and edit the materials needed using the exact sizes and producing detailed drafts.
grade A in C++ and Data structures classes. Final project using Visual Basic: built an interface to read/write output from/into a custom designed electronic circuit connected to the LPT printer port.
