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Sami Al-Mokdad, Customer Service Manager – Eat Out S.A.R.L (The WOK)

Sami Al-Mokdad

Customer Service Manager – Eat Out S.A.R.L (The WOK)·Eat Out SARL

Lebanon

Bachelor's degree, Networking & Operating Systems

Work experience

Total years of experience: 5 years, 5 months

Customer Service Manager – Eat Out S.A.R.L (The WOK)

May 2022 - Present

Eat Out SARL

Beirut, Lebanon

May 2022 - Present

• Hands-on management during shifts and on-call support after hours.

• Followed up on operational status and inventory across branches.

• Ensured customer satisfaction through proactive conflict resolution and operational efficiency.

• Acted as a liaison between partner companies and upper management.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Temporary Branch Manager – Eat Out S.A.R.L (The WOK)

December 2024 - December 2024

EatOut SARL

Beirut, Lebanon

December 2024 - December 2024

• Supervised inventory levels, ticket times, and overall quality control.

• Prepared comprehensive inventory and sales reports on a weekly and monthly basis.

• Scheduled shifts and managed personnel effectively to ensure smooth operations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Chief of Security – Riba Café

January 2021 - March 2023

Riba Café

Beirut, Lebanon

January 2021 - March 2023

• Maintained a secure and welcoming environment for customers and staff.

• Oversaw security protocols and resolved conflicts professionally.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Security

Education

Hassan Kassir Institute

June 2019

June 2019

Bachelor's degree, Networking & Operating Systems

Lebanon

Skills

Customer Satisfaction
Expert
Customer Satisfaction
Expert
Building Relationships
Expert
Building Relationships
Expert
Technical Skills
Expert
Technical Skills
Expert
Teamwork
Expert
Teamwork
Expert
Team Leadership
Expert
Team Leadership
Expert
Communication
Expert
Communication
Expert
Leadership
Intermediate
Leadership
Intermediate
Computer literacy
Intermediate
Computer literacy
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Time Managment
Intermediate
Time Managment
Intermediate
Customer Service
Expert
Customer Service
Expert
Interpersonal Communication
Expert
Interpersonal Communication
Expert
Active Listening
Expert
Active Listening
Expert
Teamwork
Intermediate
Teamwork
Intermediate
Transferable skills
Beginner
Transferable skills
Beginner
Constructive Feedback
Intermediate
Constructive Feedback
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • PowerLifting
  • Photoshop
  • Swimming