IT Support Engineer
Al Othaim Investment and Real Estate Development company, Ryiadh
مجموع سنوات الخبرة :10 years, 5 أشهر
Service Desk Support II for Mobiliy telecommunication Company
Permission.
* Check and Monitor Warning Notification in Symantec Manager.
Page 2
* Service Desk
* Respond to requests for technical assistance in person, Via Phone, Tickets system.
* Diagnose and resolve technical hardware and software issues
* Research questions using available information resources.
* Advise user on appropriate action.
* Follow standard help desk procedures.
* Log all help desk interactions.
* Administer help desk software.
* Redirect problems to correct resource.
* Identify and escalate situations requiring urgent attention.
* Track and route problem, requests and document resolutions.
* Prepare activity reports.
* Inform management of recurring problems
* Stay current with system information, changes and updates
* Network Support
* Configure Manage Fortinet Firewall (Site-to-Site VPN) to Small Company Branch.
* Monitor Network Connection for Company Branches and solve First Level Issue.
POS Support
* Provide Level 2 Support for Retail POS Application and Devices.
* Provide Support for Level 1 IT team to Solve Retail POS issues.
* Monitor and Solve Daily Data Communication issue between HO and Retail
Branches.
* Reference for All Retail POS issues.
* Access Manager ( Attendance Application )
* Responsible to Manage Employee Data Attendance Server for All Othaim Holding
Group.
* Responsible to Manage, Configure and Maintenance for Attendance Machine.
* Manage and Solve Attendance issue for more than 2000 Employee.
* Project:
* Sharing in Implement all IT infrastructure and Data Center for Alothaim INV
Companies from OLD Multi-Platform to Huawei Platform.
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