Contact Center Respresentative
National Bank of Umm Al Qaiwain
Total years of experience :9 years, 0 Months
- Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Complete ongoing training to stay abreast of product, service, and policy changes.
- Utilized multiple call center support applications to efficiently assist customers and agents.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- The role is running the radio “network” during the race and communication with all other track marshals as “net control”.
- Responsibilities will include the supervision and briefing of marshals for all daily activities, allocation of day-to-day marshalling duties.
- Provision of marshal vehicles, training of all marshals for incident handling, flag signaling, fire fighting, communications and basic track first aid, and monitoring of health and safety on site to ensure the safety of all guests and personnel.
- Trained in fire fighting, including chemical fires caused by gasoline, oil, nitrous oxide, alcohol etc…
- Trained in first aid, as a first responder (first aid, CPR and heart defibrillator certifications)
- Experience with crowd control, ticket sales, pit crew safety and racing rules of various racing events, including race car equipment inspection.
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Meets commitments to customers
- Display Time flexibility towards shifts as per work floor requirements
College American College, Dubai, U.A.E. Major in Computer Engineering Undergraduate (SY 2002-2004)