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سامي فياض, مشرف خدمة عملاء

سامي فياض

مشرف خدمة عملاء·سمارت لينك

Saudi Arabia

High school or equivalent, علوم شرعيه وعربيه

Work experience

Total years of experience: 13 years, 7 months

مشرف خدمة عملاء

December 2012 - Present

سمارت لينك

Riyadh, Saudi Arabia

December 2012 - Present

الاشراف على الموظفين
ارسال الحضور والغياب
مراقبة الجودة
الرد على الاستفسارات
التواصل مع العملاء
حل المشاكل لدى الموظفين والعملاء
التواصل مع العميل بما يتعلق بالاستفسارات او البرامج الجديد وطرحها للموظفين
شرح آلية البرامج الجديدة

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

ثانوية بلاط الشهداء

June 2009

June 2009

High school or equivalent, علوم شرعيه وعربيه

Saudi Arabia

GPA (percentage): 73.26%

GPA (percentage): 73.26%

Skills

Reporting
Expert
Reporting
Expert
Quality Inspection
Expert
Quality Inspection
Expert
Supervising
Expert
Supervising
Expert
Problem Solving
Expert
Problem Solving
Expert
Client Interfacing
Expert
Client Interfacing
Expert
استخدام الحاسب الالي
Expert
استخدام الحاسب الالي
Expert
استخدام الحاسب
Expert
استخدام الحاسب
Expert
الاقناع
Expert
الاقناع
Expert
تصفح الانترنت
Expert
تصفح الانترنت
Expert
الاطلاع لما هو جديد
Expert
الاطلاع لما هو جديد
Expert
الاخلاق
Expert
الاخلاق
Expert
Reporting
Expert
Reporting
Expert
Quality Inspection
Expert
Quality Inspection
Expert
Supervising
Expert
Supervising
Expert
Problem Solving
Expert
Problem Solving
Expert
Client Interfacing
Expert
Client Interfacing
Expert

Languages

Arabic

Native Speaker

Training and Certifications

Certifications
دورة انجليزي
اعمال مكتبية
ادخال بيانات ومعالجة نصوص

Hobbies and interests

الرياضة