Property Consultant
The first group
Total years of experience :8 years, 8 Months
• Demonstrate benefits of property ownership and Invite clients for exciting office tours.
• Interviewing prospective client and leading client liaisons to effectively market properties.
• Accompanying clients and handling inquiries concerning properties from potential buyers.
• Negotiating the sale and letting of properties and presenting reports, brochures, promotional information and other written material.
• Maintained high referral rates and exceptional feedback from previous buyers to new client
• Compile all leads information and prospective buyers
Duties:
Customer relationship management(CRM):
• Effective handling of store complains and channeling them to the responsible department
• Create and find better strategies in order to increase service level
• Tracking operators MFAQ and working with it
• Tracking daily weekly/mounthly/yearly reports
• Ensure CRM cases are resolved within 48 hours in order to reach complete satisfaction to customers
• Acting as a liaison between the customer and other departments
• Carry out daily checklist to ensure that operation run smoothly
• Act upon the management about a product fault, safety problem
• In depth introduction to dates heritage, Arabic inspirations and luxury service presentation.
• In charge of daily sales and overachieved annual sales target .
• Ensuring that customer complaints, refunds and general sales are dealt within a timely manner.
• Take necessary actions to resolve problematic situations.
• Responsible of the cash flow and expenses of the shop.
• Identify consumers’ demands and inform Management to adapt offer.
• Conduct supervision of Merchandising and boutique displays in line with brand image.
• In charge of Inventory and stock control.
• Review and control fast/slow lines, new ranges and discontinued products.Experiences
• Reporting to and attending regular meetings with area managers or head office representatives
• Operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security
• Financial management: planning and working to budgets, maximising profits and achieving sales targets set by head office, controlling takings in the store
• Motivate and manage the team (5 persons), train new sales staff.
• Ensuring high standards of customer service are maintained, handling customer complaints and queries
• Preparing reports and other performance analysis documentation;Daily sales report, brand wise report, fast & slow moving items, near to expire items, customer’s feed back..etc
• Responsible of the cash flow and expenses of the shop
• Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• Ensure hotel guests receive prompt and courteous service.
• Deliver a personalized service by exceeding the resident’s expectations.
• Practice up selling of hotel products and facilities.
• Optimizing the difference of guest levels (VIP) and room categories.
• Offer various facilities and services in order to enable guests to enjoy their luxury experience.
• Personally manage transaction payments in a smooth and professional way.
• Dealing with and resolving customer complaints.
• Provide information and literature about the hotel in person, telephone or via e-mail.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations
• Master in Technology of Information (June 2011)