HR Generalist
National Bank of Canada
Total years of experience :5 years, 9 Months
Advising managers
• Advising managers on how to interpret and apply the bank’s HR policies and procedures
• Informing managers about their rights and responsibilities vis-à-vis their employees
• Coaching managers in soft skills and ways to approach their team when faced with a problematic situation
• Influencing managers’ decisions to match the bank’s HR vision
• Assisting managers with labor relations issues such as absenteeism, sick leaves, corrective measure, code of conduct, dress code, conflict of interest, performance appraisal and anti-harassment policies
• Informing and advising managers about the possible consequences of their decisions and the positive or negative repercussions on their teams
• Cooperating with managers and acting as an HR partner to find win-win solutions that take their realities in consideration as well as respect the bank’s policies
• Working with managers to decrease the level of absenteeism by increasing motivation and responsibility levels of their employees
• Helping managers separate facts from impressions, and reduce their emotional involvement when faced with highly emotional situations
Advising employees
• Informing employees’ about their rights and responsibilities
• Answering employee’s inquires about all HR policies in the bank
• Acting as a point of contact whenever employees are uncomfortable talking directly to their managers
• Inquiring with employees to find out the real reasons behind their requests and questions
• Advising employees on how to approach disagreements with their managers
• Acting as source of reference about all compensation and benefits such as medical insurance, training, salary, personal leaves, holidays, vacations and sick leaves
• Supervised the cashiers’ work (up to 6 per shift)
• Reported employees’ performance to the department head
• Resolved employees’ operational problems and concerns
• Coached and trained employees in customer service
• Responsible for the recruitment of temporary and permanent positions
• Positions in different domains: customer service, call center, sales, IT, industrial, administrative, accounting and human resources
• Business development with a diverse clientele
• Simultaneous management of different recruiting mandates
• Presentation of orientation sessions for new hires
• Supervised the cashiers’ work (up to 6 per shift)
• Reported employees’ performance to the department head
• Resolved employees’ operational problems and concerns
• Coached and trained employees in customer service