Senior Network Operation Center(NOC)-TSC Agent
Fasttelco
Total years of experience :15 years, 6 Months
Technical Assist to cooperate users and other teams in cooperate.
Troubleshoot internet connection issues(ADSL, GPON, Fiber, 4G, WiMax, Microwave) and etc..
Mange and handle users configuration in Core cisco routers and switches, DSLAM, ISAM...
Troubleshoot Voice / LAN/ WAN related issue and provide solution on different devices.
Troubleshoot switching and routing related issues.
Create and manage incidents using remedy tool.
And Etc....
Providing Technical assistance to field engineering team and technicial support team regarding ADSL/GPON connections and trouble shooting and providing all required solution.
Configuration and managing users connection in DSLAM, RADIUS, Cisco routers and switches..
Monitoring Network and Users overall performance.
Testing new purchased hardware(Router/Modems).
Providing technical support to all users for solving issues related to desktop/software/network.
Troubleshooting for ADSL/GPON/Dial-up customers and find the best solution for their problems.
Checking customers line qaulity and stability using telnet to dslam (ZHONE-MALC-CISCO).
Configuration users ADSL/GPON Modems/Routers.
Troubleshooting WLAN/LAN/WAN issues.
تعديل أخبار الأرشيف الالكتروني لجميع الشركات المدرجة على الفوتوشوب ومن ثم التحميل على الموقع
اعمل حاليا مدخل للبيانات في قسم ادخال البيانات
98 من مئة