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sami ullah, Windows System Administrator

sami ullah

Windows System Administrator·Ufone

Pakistan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 6 months

Windows System Administrator

January 2026 - Present

Ufone

Islamabad, Pakistan •Hybrid

January 2026 - Present

• Administer and maintain Windows Server infrastructure in an enterprise environment
• Manage domain-joined servers and systems to ensure availability and performance
• Perform patching, updates, and vulnerability remediation on Windows systems
• Support Active Directory operations including user and group management
• Monitor system health, memory utilization, disk space, and critical services
• Troubleshoot RDP, login failures, NLA errors, and OS-level issues
• Execute and support disaster recovery (DR) drills and operational testing
• Coordinate with internal teams and vendors for infrastructure-related tasks
• Maintain documentation and provide operational and compliance updates
Company industry:
IT Services

Technical Support Officer

May 2024 - December 2025

INBOX

Islamabad, Pakistan •Hybrid

May 2024 - December 2025

• Provided Level 1 and Level 2 technical support to enterprise end users
• Installed, configured, and supported Windows operating systems and applications
• Troubleshot hardware, software, printer, and LAN connectivity issues
• Delivered remote support using Remote Desktop tools
• Logged, tracked, and resolved incidents through ticketing systems
• Assisted in operational activities and disaster recovery drills
Company industry:
IT Services

CRM Operations Executive

September 2022 - December 2023

ESQUARE

Islamabad, Pakistan •Hybrid

September 2022 - December 2023

• Resolved technical and operational tickets via CA Portal and TOS/POS systems
• Coordinated with internal stakeholders to meet SLA and resolution timelines
• Cleaned and prepared data using Microsoft Excel for Maximo uploads
• Participated in disaster recovery drills and compliance activities
Company industry:
IT Services

Education

PMAS Arid Agriculture University

March 2022

March 2022

Bachelor's degree, Computer Science

Pakistan

GPA (point): 3.01 out of 4

GPA (point): 3.01 out of 4

Fazaia Inter College, Jinnah Camp

March 2018

March 2018

High school or equivalent, Computer Science

Pakistan

Skills

technology
Intermediate
technology
Intermediate
software
Intermediate
software
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PATCH MANAGEMENT
Intermediate
PATCH MANAGEMENT
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WINDOWS SYSTEM ADMINISTRATION
Intermediate
WINDOWS SYSTEM ADMINISTRATION
Intermediate

Languages

English

Intermediate

Urdu

Intermediate