IT Infrastructure and Service Desk Operations Expert
MOLPAKISTAN OIL AND GAS CO
Total years of experience :18 years, 6 Months
1-Spearheaded the development and upkeep of service desk applications, ensuring uninterrupted service and compliance.
2- Led the design and execution of change management programs, perfectly aligning with organizational needs.
3-Crafted and implemented comprehensive request management and change processes, harmonizing them with ITIL standards for optimal efficiency; strategically reduced system downtime and enhanced response rates.
4-Directed budget planning, contract management, and demand oversight, securing financial efficiency across all operations.
5-Launched strategic planning and policy formulation initiatives, driving operational effectiveness with innovative solutions.
6-Created actionable Microsoft Power BI dashboards, enabling informed decision-making and steering strategic direction.
7-Ensured transparency and governance compliance by fostering open communication channels with corporate headquarters.
8- Managed multifaceted projects as the project manager for Enterprise Architecture, guaranteeing on-time approval.
Maintenance of borrower’s file and documentation in Banking Borrowers Application SYMBOLS. • Updating of monthly and yearly Installments of our corporate clients by interacting with Symbols (Banking Database system) • Daily posting of vouchers in the system, updating of running finance accounts of our corporate clients in CRMIS (Credit Risk Management System) • Making of revenue data electronically for daily as well as monthly reporting
Achievements/Tasks
Monitored and ensured timely repayment of loans using the Banking BorrowersApplication SYMBOLS. Acted as the primary liaison with corporate clients, updating financial records within the Symbols Banking Database system. Performed daily financial transaction reconciliations, updating CRMIS to ensure efective credit risk management practices. Guaranteed the accuracy of borrower documentation within the Banking BorrowersApplication SYMBOLS. Worked closelywith internal teams to accuratelyverify and record monthly and yearly corporate client installments. Enhanced client communication and solution delivery, significantly improving customer satisfaction as a team leader at American Express; supervised and aligned a team of20 oficers with management targets, achieving outstanding results.
WORK EXPERIENCE
Worked as team leader in Spend Unit for American Express and Worked with Credit department to facilitate communication and deliver personalized solutions to customers.
• Supervising the team of 20 officers to deliver their best, and to compete with the targets defined by the management by providing day to day reporting to the managers in the head office.
• Generated new business and referral clients in partnership with financial advisors and branch team.
Masters In Computer Science