سميح الذويب

Major Achievements
• Co-led the implementation of Oracle E-Business suite Apps (minor works) - Oracle financial modules.
• Efficaciously led the digital transformation of visitor exhibitions and other areas: used Interactive Environment, Smart TV, Touch Screen, Thin Client, Zero Client, PCs, VR, AR, Brightsign Devices … etc.
• Successfully designed and established the digital technology & IT infrastructures during the construction and operations stages: data center, CCTV, networking, servers, optical fiber and edutainment env. etc.
• Effectively setup and operated the CCTV system and connected it with the Public Security Directorate. Thus, resulting in a reduction in security costs due to the depreciation of the number of security guards.
• Successfully managed to connect the Jordan museum network with the Secure Government Network (SGN) including all entities and ministries in the state on the same domain. This led to around 30-40% reduction in cost and increased IT security levels.
• Effectively managed to establish the IT directorate from scratch.

Key Responsibilities:
• Assess and develop data analytics of ICT/IT business needs.
• Establish, design and build the ICT/IT infrastructure architecture with high availability solution and loading balancing concepts in the data center and IT solutions.
• Establish the organization’s breakdown structure (OBS) of IT directorate.
• Lead, motivate and manage the IT team and the IT services units such as networks, IT technical support, e-security, audiovisual exhibitions, surveillance & protection - cameras, applications, Digital technology, Extra Low Voltage systems: CCTV and security systems (Honeywell), Access Control system (Hikvision), Public Address System, APBX, website, web development and e-Government units.
• Establish security systems, surveillance, visual streaming, motion detectors, magnetic door, glass detectors, intrusion alarm, media servers, video conference, etc.
• Plan and develop the IT strategy in alignment with the organization goals and objectives and ensure they are realized. Moreover, implement performance management techniques.
• Devise, develop and implement the ICT/IT strategy planning (SWOT & RACI), IT policies, IT procedures (COBIT), Information System Security (ISO 27001), in addition to its goals and priorities.
• Build and develop the annual ICT/IT budgeting plan (Projects, CAPEX, OPEX).
• Provide and prepare business requirements for the applications level such as Oracle E-Business Suite, Objects Archiving System, Visitors Tickets System, MS Windows/Office and Software Licenses etc.
• Maintain strong relationships and collaborate with consultants, civil contractors, ministries, vendors and customers (project stakeholders) regarding RFP, SLA, and IT deliverables.

Major Achievements:
• Managed the Health Information System (HIS, HIM, Healthcare), specializing in the development and implementation under the Oracle Apps server environment.
Key Responsibilities:
• Designed the ERD Database of Renewal Professions Licenses for Greater Amman Municipality.
• Architecture and Designed the Database framework of the website under MS SQL Server.

(GCC experience, Industry: Retail, IT Services … etc.)
Designation: Software Development Manager
Major Achievements:
• Consolidated the ERP system across the Abu Issa Holding Group - Conglomerate.
Key Responsibilities:
• Managed and operated the business & IT: ERP (Oracle), FMCG, Retail, Wholesale, CRM, Brand distribution, Sales online, POS, Telecomm & Communications sectors etc.
• Scoping the IT infrastructure works (networks, servers, PCs) of new business needs.
• Designed Applications and deal with HRMS (HR/Payroll).

Designation: Software Development Manager
Health Information systems, HIM & ERP System

Major Achievements:
• Devised, developed, and implemented the Health Information System (Healthcare), Medical Insurance System, and ERP system.
• Tuned and optimized the operation application code of Oracle SQL & Oracle PL/SQL.
Key Responsibilities by milestones:

--------------------------------------------------------------------
Milestone III (From Sep 2004 to Sep 2005).

Designation: Oracle Software Development Manager.
• Prepared the plans, deal with software development life cycle (SDLC) and engineering practices for ERP, HealthCare (Hospital, Insurance) Health Information Management System under Oracle system environment with the minimum viable product (MVP) method.
• Recognized and ordered the various elements of a project cycle and controlled it.
• Implemented and maintained the Business Intelligence (BI) data and used tools to handle online analytical processing (OLAP) data.
• Analyzed systems, performed gap analysis & defined system requirements.
• Deal with project scope, development, main goals, resource planning and schedule Plan,
• Provided leadership and managed the software development team to provide effective 4th-line maintenance and development support.
• Reviewed the development processes ensuring optimum use of resources and utilization of best practices. In addition, communicating frequently with stakeholders.
• Built strong relationships with functional and technology teams in understanding the business needs, deliver requirements also guide developers.

---------------------------------------------------------------------------------------------------------------------

Milestone II (From Feb 2003 to Oct 2004).
Designation: Database Application Designer-Team Leader.
• Analyzed & designed the Oracle ERP & Health Information System (HIM, HIS) such as Appointments & Reservations, Electronic Medical Records, Admissions & Discharges, Outpatient Clinics, Medical Coverage Management (Third Party Payer- Patient Accounting & Insurance system), Integration with ERP Systems (AP, AR, etc.), Multi-Payers Discount, Emergency and Accidents, Nursing Station, Patient POS, using HL7 Standards, CPT, etc.
• Health Insurance Administration System (HIC): Insurers Billing and Claims Processing.
• ERP & Financial System: Account Payable (AP), Account Receivable (AR) and Inventory (Item master maintenance), etc.
• Prepared the test scenarios and tested the plans and definition documents.
• Delivered the design documents, tested the scenarios and definition documents to developers & documentation team, and followed up on systems under development.
• Main instructor in tune and optimization of operation application code in SQL & PL/SQL.

--------------------------------------------------------------------------------------------------------------------------------------------

Milestone I (From Feb 2000 to Jan 2003).
Designation: ERP Developer & Analyst.
• Analyzed, designed & developed the following systems under the Oracle environment such as Appointments, Outpatient Clinic, logistics systems (PUR, Inventory), ERP Systems, Ideal Defense Systems (IDS), Royal Courts Car and Fuel Tracking.
• Health Insurance Claims (HIC), Patients Accounting & Insurances for Lebanon - Saint George Hospital, which can cover several different insurance plans for the same Hospital visits at the same time or periodical coverage - Patient Billing (more than 200 Beds).