Operations Manager
Arch Global Logistics
مجموع سنوات الخبرة :17 years, 5 أشهر
• Established a new branch in Riyadh and managing DMM & JED operations
• Developing operations SOP; managing ERP & implementation; Leading all communications with vendor, customers, network, and so on; visiting clients to understand the service level gaps and fine-tuning
• Handle all development and operational activities of global air, sea & Land freight forwarding and customs clearing business
• Product Pricing & Ensuring error-free billing according to the agreed quotation
• Resolving all debit / credit note disputes with network
• Enhance sales in the freight forwarding department by supporting and guiding the sales team
• Interact and correlate with major active freight forwarders, NVOCC operators and liners worldwide for smooth operation
• Dig out prospective accounts, and induce their support by offering adequate logistics resolutions
• Human Resources functions will include Hirirng, management of the workforce, training and development, health and safety
Highlights:
• Converting 75% of sales query into profitable business & indentified / fixed loss making accounts
• Closed opportunity and strengthened relationship with strategic account by leveraging key account management skill
• Identified new network partners resulting in global expansion of joint product offering across International locations such as USA, EU, ASIA
• On time delivery of High Value Pharama, Cosmetics, Food cargos (chilled, frozed & dry ice) & made 50% cost savings
• Led high value sales, addressed minor details and identified areas of improvement in customer service
• Identified gaps in ERP and fixed the same with core team’s support
• Developed insights and motivated team to drive continues improvement initiatives
Operations
Key Clients: Saudia Airlines & Catering, Honeywell, BRF - Sadia, Pan Arabia, Bader Sultan, British American Tobacco, Tecnicas
Reunidas, and Songwon
Role:
• Ensured timely turnaround of inbound & outbound operations of 40K & 14k Warehouses(RUH & DMM)-Dry, Frozen, Cold &
Ambient controlled in coordination with internal teams & service providers
• Assigned & monitored daily tasks, scheduled warehouse operatives, helpers, drivers & housekeeping staff training as and
when needed
• Updated all events in system accurately within time limits and prepared regular reports for all inwards & outwards
• Supported clients for psychical inventory audit and related reports; managed all MHE’S
Highlights:
• Worked with the contractors like Construction, IT, Racking & Material Handling Equipment and kick-started operations of
new 15K warehouse facility in Dammam Sea Port
• Managed “7500 Pallets Transfer Project” from Aramex in short span of time and received appreciation & rewards from client
• Captured all data in systems in real time and maintained 99.33% (minimum) inventory variance
• Led a team of 8 members to manage the most effective operations for 20 million Saudi Riyals in supplies & equipment for A/V Business
• Attained 99.5% average delivery rate on all assignments with no loss of materials or assets
• Identified & corrected bottlenecks, which resulted in saving expense and enabling faster & accurate supply of shipments
•Manage end to end Logistics - Import / export operations
Coordinated & supported GM in managing up to INR 45 million in equipment and supplies shipped worldwide to support
a wide range of projects
• Managed INR 11 million in property, equipment, and supplies; optimized inbound & outbound flow by developing &
operating automated systems-SAP R/3
• Implemneted ISO and obtained the certification in the first Audit
• Presented operational excellence reports to the top management every quarter
• Supported new high-end plant with Warehouse Team and boosted up the operations successfully in line with
management objective
• Directed smaller teams in developing effective stocking and inventory-management systems to minimize loss and
maximize performance
• Recognized as key player for consistently exceeding stated objectives on all projects
As Executive
• Successfully migrated / implemented SAP R/3 and supported Go Live in all plants / corporate offices
• Implemented focused tracking on receivables & contributed in collecting bad debts and resolved 85% of dispute cases;
closed the entire very old bad debts by 95% in a Particular FY & fixed the benchmark
• Efeectively managed PAN India teams for commerical and logistics matters
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