Service Desk Senior Officer
ALKHORAYEF GROUP
Total years of experience :9 years, 11 Months
- Responsible for 11 Branches in the Western & Eastern region, Support (180+ Users)
- Maintain and support systems, workstations (MAC, Windows), mobile devices, printers and peripherals & Meeting Rooms support. Respond to user service requests; and resolve trouble tickets while maintain perfect SLA Record
- Maintenance internet circuits Routing & switching within networks. Managing WLAN Networks (Cisco, Grand Stream)
- Support IP telephone Systems (Grand Stream)
- Support Fax Servers, NVRs, with local purchases skills by ERP systems.
IT HelpDesk
Supporting end users workstations
Help disk operations (windows, printers, ip phones )
Communicating and negotiating with users, specialists, other staff and suppliers.
Syria International Islamic Bank - Damascus, Syria | Full-time
IT Supervisor Network Engineer | June 2016 - Present
Syria International Islamic Bank - Damascus, Syria | Full-time
IT Network Senior Technician | April 2015 - June 2016
Syria International Islamic Bank - Damascus, Syria | Full-time
IT Support Technician | April 2014 - April 2015
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JOB DESCRIPTION :
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Administering & Designing LANs, WANs.
Network connectivity monitoring & troubleshooting.
Hardware testing Tools: cable tester, cabling And Hardware basic maintenance for Desktops and Notebooks administering & designing LANs, WANs internet/intranet.
Help disk operations (windows, printers and all office daily operations problems for users).
Analyzing & developing key components using methodology prescribed techniques.
Communicating and negotiating with users, specialists, other staff and suppliers.
Responsible for communication protocols, configuration, integration & security.
Investigating, Diagnosing and resolve all network problems.
Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
Installing windows server 2008/12 operating system (Active directory basic operations, DHCP basic, DNS basic, shares...) I can deal with small domain daily operations.
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Installation of network components.
Configuration and set-up of network h/w and s/w application services.
Network maintenance - scheduling of maintenance procedures.
Technical support.
Administration and Knowledge for the essential of the Security in the network
Documentation of the procedures involved
Implementing and Administration for data backup solutions
Manage and configured existing network design to facilitate customer usage.
Assist in customizing the network as per requirements by adding new applications and programs
to existing networks.
Ensure that the installed applications and network functioned properly and sorted out minor
issues such as insufficient speed and crashes.
Knowledge and maintenance IBMServers
Knowledge and implementing SAN architecture
i worked on my own (help Desk & computer networks technician ) On Call for Houses & mini hotels in jeddah
solving windows problems - format
switches - internet issues
Bachelor in information Technology BIT int Syrian virtual university 4 years program ###################################### The program aims at qualify IT specialists in the field of information technology and information system management who have basic knowledge in business management science, and are able to play the role of a mediator among the institutions that evaluate IT solution, and the other various Commercial, industrial or academic institutions ... etc, which need these solutions in their work. University Website : https://www.svuonline.org/
2 years diploma degree studied in Damascus university technical computer college TCC شهادة دبلوم تقاني من المعهد التقاني للحاسوب تخصص هندسة شبكات , جامعة دمشق ########################################### يعتبر المعهد التقاني للحاسوب بدمشق من المعاهد الرائدة في مجال المعلوماتية في قطرنا العربي السوري , وأحد المؤسسات التعليمية التقنية ذات الوجه الإيجابي و المشرق في قطاع التعليم العالي . أنشئ هذا المعهد في عام 1988 تحت تسمية معهد هندسة الكمبيوتر , وفي العام 2007 تم تحديث المناهج الدراسية وإلغاء بعض التخصصات وإحداث تخصصات جديدة تتضمن هندسة البرمجيات , هندسة الحواسيب , هندسة الشبكات ,و كان المعهد مواكباً لقطاع التعليم العالي في سوريا , ######################## Damascus Website : http://damascusuniversity.edu.sy/institutes/ticc/