SRE - AD Squad Lead
IBM / Kyndryl
Total years of experience :27 years, 9 Months
As Technical Manager my work profile includes Managing team, Responsible for Account Management, New Account transition, Client Engagements, account On- boarding, Risk identification, documentation and customer sign off pertaining to respective accounts.
Identification of Service Improvement areas and drive it till completion through AIOPS.
Identification scope to convert manual activities to automation through Ansible.
Successfully handled high level project plan and assigned deliveries and track the progress against progress plan.
Managing large technical team & providing technical guidance/support to team.
Complete People Management Responsibilities (Hiring, Managing performance, Accessing Training needs, Assigning Tasks .. etc )
Handling large scale multiple technology Windows, AD, VMware & Citrix team.
Managing SLA and KPI and ensuring customer deliverable as per contractual agreement
Involving cost, budgeting, cost forecasting and cost control and Optimization
Co-ordinate complex incident requests with the product technical team for faster resolution.
Provide real time support to technical specialists to handle critical incidents in an effective way.
Present data analysis with the operational team to enhance end user delivery.
Coordinating with cross functional teams to maximize output.
Analysis process setup and improve effective solution delivery.
Provide expert advice in the role of an Analyst for Technical / Delivery Support.
Generate and analyse reports and suggest process improvements.
Analysis and providing quick solutions for high priority queries.
Conduct audits to measure the daily/weekly deliverables are met.
Monitoring Support level productivity and performance.
Identifying Process level & team level opportunities to increase output.
Team Level reporting and Data analysis.
Ensuring Data integrity in terms of Customer commitment and customer data.
Regular Client / Geo interaction for GAP analysis and process level improvement.
Achieving a high level of customer satisfaction at both team and organizational level; keeping a close watch on current cases and trends with the team, having regular interaction with customers / Geo on case progress, working on crisis situations and recovering possible dissatisfied customers.
Managing team functions viz. manpower planning, interview & selection, induction, training, etc.
Mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Planning, executing, monitoring and reviewing ongoing projects / service management; delivery management for technical deliverables of concurrent projects
EXL Service Pvt. Ltd - Managing and maintaining Data centre (Exchange/ MacAfee / Backup / New Build)
Videsh Sanchar Nigam Ltd - Managing and maintaining Data centre.
Cognizant Technologies Solution (India) Pvt. Ltd. - Managing and maintaining In-house Data centre (Exchange/ MacAfee / Backup / New Build)
THYSSENKRUPP Industries (India) Pvt. Ltd. - Managing and maintaining Data centre (Exchange/ MacAfee / Backup / Citrix / New Build)
Managing a network consisting of 60-win95 PC's, 1 Novell 3.x and 5 Windows NT 4.0 servers.
Migrated from Novell 3.12 to Microsoft Windows NT 4.0 LAN and from MS Mail and NTMAIL to Microsoft Exchange 4.0 server.
Implemented MS Proxy2.0 Server, network printer, file sharing etc.
Responsible for monitoring the network and responding to outages.
Performed PC / Server maintenance and upgrades.
Solution on Network and computer hardware for corporate and government clients.
Network Installation and implementation using Novell and Windows 3.1.
Configuration of Email, Printer, backup etc.
PC hardware installation, up gradation, configuring network and cabling.
Installation of NT server and local network using Win 95/Win 3.1.
This Bachelor degree I was doing during my job through distance education from Allahabad Agricultural Deemed University. This is 3 years, 6 semester education.
3 years full time Diploma in Computer Science & Engineer from Bangalore Technical Board, India.