Head of Operations
Ventures Middle East
Total years of experience :15 years, 1 Months
Responsible for day to day operations and practice using contemporary technology to providing superior customer service in all aspects of responding to market inquiries and demands
Owning P&L for the business line and driving cost optimization
Overall responsibility for the implementation and launches of the business line and the ongoing growth, profitability of the operations
Providing strategic direction, leadership and transitioning the business line from the project mode to an ongoing steady state operations mode.
Drive strategic direction on improvements to processes, people, and technology
Translating the strategic business plans into well-defined operational plans to meet business objective
Defining & implementing suitable performance management metrics & reporting structures to monitor performance against objectives
Setting the budgets for the coming year and executing the annual, medium-term & long-term plans for the operations department.
Responsibility for the operations of the business; setting & ensuring standards of excellence and driving 'client delight’
Planning, building & nurturing the infrastructure, resources, leadership & processes for delivery of the annual plan
Talent acquisition, nurturing, mentoring & retention of staff
Overseeing the roll out of overall operations as well as optimizing the performance
Planning: Defining goals, establishing strategy, and develop sub plans to coordinate activities
Organizing: Determining what needs to be done, how it will be done, and who is to do it
Leading: Directing and motivating all involved parties and resolving conflicts
Controlling: Monitoring activities to ensure that they fully comply with the company standards and norms