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Eltayeb Ali Mohamed Hamad, IT Department Manager

Eltayeb Ali Mohamed Hamad

IT Department Manager·Fayha Jewellery Factory,

United Arab Emirates

Master's degree, Information Technology

Work experience

Total years of experience: 20 years, 0 months

IT Department Manager

January 2024 - Present

Fayha Jewellery Factory,

Sharjah, United Arab Emirates

January 2024 - Present

• Leading and managing the IT department, overseeing all aspects of
network infrastructure, security, and user support.
• Implementing and enforcing IT policies and procedures to ensure data
security and system stability.
• Providing strategic direction for the IT department, including
planning, budgeting, and resource allocation.
• Collaborating with other departments to identify and address IT needs and
challenges.

Company industry:
Manufacturing

الحاسوب والشبكات

June 2016 - Present

طيبة للمجوهرات وصناعة الذهب

Dubai, United Arab Emirates

June 2016 - Present

الدعم التقني وادارة الشبكات

Company industry:
Manufacturing
Job role:
Information Technology

Computer Engineer s System Administrator

January 2022 - January 2024

Fancy rose,

Dubai, United Arab Emirates

January 2022 - January 2024

• Configured and managed DNS, DHCP, DFS, NTFS on Windows Server
2016, 2019, 2022.
• Configured and managed RAID, Mirroring on Servers and Storage (NAS,
SAN) Devices.
• Installed operating systems, including Windows Server 2016, 2019, 2022,
Windows 10 C 11.
• Installed and configured Hyper-V in 2016, 2019, 2022 for virtualization
and administered virtual machines.
• Installed and configured Network Attached Storage (NAS).
• Installed and configured SonicWALL NSA240, NSA220, TZ400, TZ470,
TZ500, TZ600 with High Availability and website restriction.
• Deployed and regularly updated Kaspersky Anti-virus for Servers and
Clients.
• Maintained an additional domain controller (AD) and secondary ISA Server
(Replica).
• Performed daily checkups of Hyper-V, Virtual Machines, NAS, SAN Event
Logs, and RAID.
• Configured VPN (Site-to-Site) for all branches through SonicWALL.
• Installed SQL Server Developer 2008R2 and Oracle Database 2000 on
server 2008 R2.
• Managed AVAYA PBX system 1608i by adding users, creating and
inserting phone extension numbers.
• Troubleshot event logs on the entire server to maintain optimal
performance.
• Upgraded Windows Server 2008 to 2019 and transferred FSMO roles.
• Responded to unexpected calls during and outside office hours.
• Provided technical support on calls with procedural documents.
• Installed and configured Samsung NVR and CCTV camera monitoring
software.
• Participated in team meetings, shared ideas, and knowledge with the IT
Team.
• Utilized the Helpdesk system to track tickets.

Company industry:
Industrial Production
Job role:
Engineering

System Administrator

January 2016 - January 2022

Taiba for Gold,

Dubai, United Arab Emirates

January 2016 - January 2022

• Configured hardware, devices, and software to set up workstations for
employees.
• Managed the entire network (Servers, Clients, POS, Routers, Switches,
Firewalls, NAS, and Access Points).
• Devised solutions to operational issues related to POS machines and
IDS/Focus.
• Provided on-site technical support for 89 employees.
• Wrote and reviewed tickets for equipment maintenance requests.
• Trained and supported end-users with software, hardware, and
network standards and processes.
• Provided documentation on startup, shutdown, and first-level
troubleshooting of technical processes.
• Built and provided basic end-user troubleshooting and desktop support
on Windows, Linux, and Mac systems.
• Analyzed L1 and L2 issues to identify troubleshooting methods.
• Loaded software, granted permissions, and configured hardware for new
employees.
• Patched software and installed new versions to enhance security and
protect data.
• Determined hardware and network system issues using effective
troubleshooting techniques.

Company industry:
Industrial Production
Job role:
Information Technology

رئيس قسم الصيانة والشبكات

June 2006 - June 2016

أكاديمية السودان للعلوم

Khartoum, Sudan

June 2006 - June 2016

صيانة جميع اجهزة الحاسوب البرمجية والمادية / وتوصيل وتركيب وصيانة الشبكة

Company industry:
Public Administration
Job role:
Engineering

نائب مدير مركز تقنية المعلومات ورئيس قسم الصيانة والشبكات

June 2006 - June 2016

أكاديمية السودان للعلوم

Khartoum, Sudan

June 2006 - June 2016

الاشراف على كل التقنيين بالاقسام الاخرى في مركز تقنية المعلومات ومتابعة اعمالهم اول بأول
صيانة اجهزة الحواسيب وربط وانشاء الشبكات وصيانتها
تدريب الطلاب في كورسات الحاسوب والبرامج التطبيقية

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

IT Specialist & Instructor

June 2006 - June 2016

Sudan Academy of Sciences,

Khartoum, Sudan

June 2006 - June 2016

• Worked in the IT Department providing technical support, network
maintenance, and system administration.

Company industry:
Higher Education

Education

Council of Applied Science and Technology, Sudan Academy of Sciences

December 2025

December 2025

Master's degree, Information Technology

Sudan

Sudan Open University

March 2013

March 2013

Bachelor's degree, Information Technology

Sudan

GPA (point): 2.39 out of 4

GPA (point): 2.39 out of 4

Skills

Technical Support
Expert
Technical Support
Expert
Network Administration
Expert
Network Administration
Expert
Networks
Expert
Networks
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Advanced Excel
Expert
Advanced Excel
Expert
Help Desk Management
Expert
Help Desk Management
Expert
تحمل ضغوط العمل
Expert
تحمل ضغوط العمل
Expert
إدارة الوقت
Expert
إدارة الوقت
Expert
العمل مع الفريق
Expert
العمل مع الفريق
Expert
الادارة
Expert
الادارة
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Help Desk Management
Expert
Help Desk Management
Expert
Networks
Expert
Networks
Expert
Network Administration
Expert
Network Administration
Expert
Technical Support
Expert
Technical Support
Expert
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
DISTRIBUTED FILE SYSTEMS
Intermediate
DISTRIBUTED FILE SYSTEMS
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NT FILE SYSTEM NTFS
Intermediate
NT FILE SYSTEM NTFS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
RAID
Intermediate
RAID
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Certifications
تدريب
جامعة المأمون للتكنولوجيا
Jul 2010 - Aug 2010

Recommendations

عبدالرحمن محمد المختار حسن الامين

Aug 2013

Aug 2013

مسئول قسم البرمجياتColleague

مهزب وراقي في العمل ويمكن الاعتماد عليه

Esam Eldin Kabbashi

May 2013

May 2013

أستاذ باحث مشارك دكتورColleague

يعمل الطيّب مديراً للحلسوب في واحدة من أضخم المؤسسات العلميّة و البحثيّة في السّودان. و إن كان ذلك كذلك فهذا يعكس أهميّة دوره و خبرته في تسيير هذه المؤسسة الضخمة (أكاديميّة السّودان للعلوم). عليه فإننّي أذكّي الأخ الطيّب لأيّ عمل أو مهمّة تتناسب و خبرته الثرّة و الجديرة بالتقدير.