F&B Operation Manager
Capital Motion
مجموع سنوات الخبرة :3 years, 6 أشهر
Supervise the Department Managers and their teams in providing best-in-class service
• Coach and develop their direct reports and the team
• Uphold operating standards and drive Guest and team safety and satisfaction
• Hold leaders accountable for managing venue operations
• Hold departments accountable for budgets and spending
• Forecast and control sales and expenses
• Delegate and follow-up on the completion of tasks
• Interact with Guests to check on the quality of their experience
• Leverage business metrics and trends to drive performance and to maximize profit and
revenue
• Cultivate relationships with community leaders and organizations to ensure strong
- Managing the entire staff of the restaurant and coordinating their work
- Responsible for increasing the business of the restaurant
- Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
- Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
- Set budgets and execute plans for department sales, product purchase and staff development
- Coordinating and managing the entire operation of restaurant by scheduling shifts
- Provide customer support by resolving their complaints about service or food quality
- Meeting and greeting customers and organize table reservations
- Recruiting, training and motivating staff
- Maintain high standard quality hygiene, health and safety
Health and Safety Certificate HACCP (Fairmont Hotel Baku 2014 ) Food and Beverage Management (ECornell Certificate Program 2018) Hospitality and Hotel Administration Revenue and Demand Management courses (ECornel Certificate Programm2018 )