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Samir Habbal, Consultant/Technical Analyst

Samir Habbal

Consultant/Technical Analyst·Infosysta

Lebanon

Bachelor's degree, Computer Science

Work experience

Total years of experience: 19 years, 5 months

Consultant/Technical Analyst

June 2015 - Present

Infosysta

Beirut, Lebanon

June 2015 - Present

Business Analyst /IT Technical Analyst - JIRA & Confluence Expert
• Implement Application Life Cycle Solution + Software Development Life Cycle
• Technical client support
• Designed different agile methodologies to enhance business productivity
• Trained end-users on Atlassian products & provided support
• Conducted different team presentations
• Consulted decision makers on different obstacles in their business

Product Owner
• Prioritizing/Defining features of the product
• Creating/Maintaining the product backlog
• Developing and adapting the product vision
• Observing, learning about and analyzing the market
• Participating in various meetings (Retrospectives, Scrum, etc.)
• Continuous learning about Agile methodologies
• Keeping customers/users apprised of status and collecting feedback

Company industry:
Business Consultancy Services
Job role:
Information Technology

Software Engineer

August 2013 - June 2015

Matson Navigation

United States

August 2013 - June 2015

• Award of Excellence for dedicated services and outstanding accomplishments in exemplary teamwork, attitude & integrity, customer service.
• Played different roles in the SDLC (Testing, development, releasing, etc.)
• Improved team collaboration by showing excellent skills
• Interacted with clients and collected requirements based on their need
• Performed different testing levels on various defects (Unit testing, System testing, etc.)

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Team Leader

November 2011 - November 2013

Costco Wholesale

United States

November 2011 - November 2013

• Awarded employee of the month for exemplary customer service
• Employee supervision & training
• Shift scheduling & staff meetings
• Providing help and advice to customers
• Solving problems & customer frustration

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Coordination Security Assistance

May 2013 - August 2013

MedAire Aviation

United States

May 2013 - August 2013

Performed tasks such as building databases to upload to server. Utilized Google Earth Pro to develop Satellite imaging for different airfields.

Job role:
Other

Cashier

March 2008 - October 2011

United States

March 2008 - October 2011

Assisted and provided customer with positive customer service skills.

Job role:
Accounting and Auditing

Customer Service Representative

January 2007 - March 2008

Sears

United States

January 2007 - March 2008

Treated customers with high communication skills and assisted them in needed. In charge of the electronics team and computer sales.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

Arizona State University, Ira A. Fulton Schools of Engineering

May 2015

May 2015

Bachelor's degree, Computer Science

United States

Skills

SDLC
Expert
SDLC
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Team Player
Expert
Team Player
Expert
ADOBE ACROBAT
Beginner
ADOBE ACROBAT
Beginner
ASSEMBLY LANGUAGE
Beginner
ASSEMBLY LANGUAGE
Beginner
C
Beginner
C
Beginner
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMPUTER SALES
Expert
COMPUTER SALES
Expert
CUSTOMER SERVICE SKILLS
Expert
CUSTOMER SERVICE SKILLS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
ELECTRONICS
Expert
ELECTRONICS
Expert
JAVA
Expert
JAVA
Expert
RETAIL SALES
Expert
RETAIL SALES
Expert
SDLC
Expert
SDLC
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Team Player
Expert
Team Player
Expert

Languages

Arabic

Expert

English

Expert

French

Intermediate