Consultant/Technical Analyst
Infosysta
Total years of experience :17 years, 5 Months
Business Analyst /IT Technical Analyst - JIRA & Confluence Expert
• Implement Application Life Cycle Solution + Software Development Life Cycle
• Technical client support
• Designed different agile methodologies to enhance business productivity
• Trained end-users on Atlassian products & provided support
• Conducted different team presentations
• Consulted decision makers on different obstacles in their business
Product Owner
• Prioritizing/Defining features of the product
• Creating/Maintaining the product backlog
• Developing and adapting the product vision
• Observing, learning about and analyzing the market
• Participating in various meetings (Retrospectives, Scrum, etc.)
• Continuous learning about Agile methodologies
• Keeping customers/users apprised of status and collecting feedback
• Award of Excellence for dedicated services and outstanding accomplishments in exemplary teamwork, attitude & integrity, customer service.
• Played different roles in the SDLC (Testing, development, releasing, etc.)
• Improved team collaboration by showing excellent skills
• Interacted with clients and collected requirements based on their need
• Performed different testing levels on various defects (Unit testing, System testing, etc.)
• Awarded employee of the month for exemplary customer service
• Employee supervision & training
• Shift scheduling & staff meetings
• Providing help and advice to customers
• Solving problems & customer frustration
Performed tasks such as building databases to upload to server. Utilized Google Earth Pro to develop Satellite imaging for different airfields.
Assisted and provided customer with positive customer service skills.
Treated customers with high communication skills and assisted them in needed. In charge of the electronics team and computer sales.