Hotel Guest Service Manager
Al Raha Beach Hotel
مجموع سنوات الخبرة :13 years, 0 أشهر
• Oversee the entire Guest Service/Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Guest Service team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Ensure regular and VIP Guests are recognized and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Responsible for the efficient running of the division in line with Asiana Hotel brand standards, whilst meeting employee, guests and owner expectations.
• To ensure the smooth and efficient running of all operational aspects.
• To ensure that the various departments are running according to the standards set for the brand in general and the hotel specifically.
• Supervision of front desk, concierge and valet parking colleagues, assisting in check in and check out when needed.
• Assisting in the building of an efficient team of employees by taking active interest in their welfare, safety and development.
• Reporting all issues encountered during the shift, and recommending actions in order to avoid incidents repetition.