Samir Hajjoubtba, Hotel Guest Service Manager

Samir Hajjoubtba

Hotel Guest Service Manager

Al Raha Beach Hotel

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, Hotel/Restaurant Management
Expérience
13 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 0 Mois

Hotel Guest Service Manager à Al Raha Beach Hotel
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis mai 2018

• Oversee the entire Guest Service/Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Guest Service team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Ensure regular and VIP Guests are recognized and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Front Office Duty Manager à Asiana Hotel Dubai
  • Émirats Arabes Unis - Dubaï
  • avril 2011 à mars 2018

• Responsible for the efficient running of the division in line with Asiana Hotel brand standards, whilst meeting employee, guests and owner expectations.
• To ensure the smooth and efficient running of all operational aspects.
• To ensure that the various departments are running according to the standards set for the brand in general and the hotel specifically.
• Supervision of front desk, concierge and valet parking colleagues, assisting in check in and check out when needed.
• Assisting in the building of an efficient team of employees by taking active interest in their welfare, safety and development.
• Reporting all issues encountered during the shift, and recommending actions in order to avoid incidents repetition.

Éducation

Diplôme, Hotel/Restaurant Management
  • à Hotel management
  • août 2012

Specialties & Skills

Management
Parking
Front Office
Hotel Management
Sales and Marketing Skills, Human Resources Certificate From Alison University

Langues

Anglais
Moyen
Arabe
Expert
Français
Moyen

Formation et Diplômes

Hotel Revenue management (Formation)
Institut de formation:
Cornel University
Date de la formation:
April 2014

Loisirs

  • Cinema, Sport, Reading