سمير KALE

APRIL '07 NICE INTERACTIVE SOLUTION INDIA LTD,
Sales Director, BFSI South Asia
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions
solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data - from telephony, web, email,
radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and
proactive manner, and take immediate action to improve business and operational
performance and ensure safety and security. NICE has over 24, 000 customers in more
than 150 countries, including over 85 of the Fortune 100 companies
Responsibilities: • Managing Solution sales for mission critical business applications in the BFSI Vertical
• Driving focused revenue generation from specialized applications sale in the compliance business, Back office and branch solution, Interaction analytics & Workforce management domain.
• Work collaboratively with consultants and industry experts to understand clients
requirements, conduct business process analysis, finding gaps, and mapping business
requirements with effective solutions
• Responsible for an annual target of over USD 6M Nationally through Key Account
Management
• Manage NICE business with key Global and Domestic Accounts in South Asia (BANK
OF AMERICA, FIS, CITIBANK, JPMC, ICICI, HSBC, DBS, IDBI, KOTAK, Vodafone, WNS)

• Forecasting business revenues, operation policies, procedures and MIS to management for assigned business territory
• Managing timely implementation of projects within stipulated time period in all
National accounts.
• Channel management & development of business partner sales model for NICE in
BFSI vertical
• Manage business partner engagements in Enterprise accounts by enabling and empowering them with necessary technical and sales support.
• Managing presentations / seminars to increase customer base.
• Ensuring retention of key accounts by offering innovative and customized solutions
specific to customer requirements.

Achievements-
• Awarded as Top sales Person In APAC region for 2012.
• Have been 3 times into the Elite NICE Presidents Club, most recently for Y2012, is a testimony of record of success
• Achieved 200% sales revenue targets for India region for Q1 of 2010
• Winner of Highest percentage of sales quota (USD 1.7 M) in NICE APAC in Q1 2009
• Managed and signed the biggest rate contract between NICE INDIA and IBM for implementing voice recording and Quality Monitoring solution for Vodafone India
which lead to business commitment of USD 6 M from Y2009-12
• Achieved 100% targets consistently and recognized in the organization for efficient
handling of the key clientele.

AUG '05 - March '07 Servion global solutions
Major Account Manager
Servion Global Solutions Limited (www.servion.com) specializes in Customer
Interaction Management Solutions (Contact Centre suite of products, Solutions and
Systems Integration services) . Servion has successfully helped re-engineer the business response systems of corporations across sectors - Banking & Finance,
Insurance, Outsourced Contact Centres, Telecom, Government and Transportation. Its
clientele include Bechtel, EDS, Etisalat, Rockwell e-commerce, Singapore Telecom,
Shinsei Bank, SCB and State Bank of Mauritius.
Responsibilities: • Responsible for an annual target of over USD 1M across Mumbai through Key
Account Management
• Responsible for the entire sales cycle from lead generation to closure, implementation and collections
• Have an extremely good understanding of the Business Challenges of Enterprise
Clientele and the various solutions that can address these challenges and optimize
performance to increase efficiency
• Response for alliance management for going to market together with solutions from
Servion for large opportunities & Tender based opportunities
• Liaison with principal like AVAYA, Aspect, ININI to work together on big opportunities and RFP in enterprise accounts
• Place Client Satisfaction above everything else and work towards that. Ensure internal
processes are adhered to and coordinate all internal activities to ensure that the delivery schedules are met to the satisfaction of the customers
Achievements-
• Achieved 100% targets (bottom-line) consistently and recognized in the organization for efficient handling of the key clientele;
• Successfully negotiated and won several deals from BOI, BOB, and DCB bank for contact center equipment, IVR Hardware and Application Development, CTI solutions and Integration,
• Worked closely with BOI, DCB, ABN AMRO, etc & Created opportunities for Servion to

Partner with Industry leaders on a Joint-Go-to-Market strategy.
Sep 02 - Aug '05 Fiona Info systems Limited
BRANCH Manager- West
Responsibilities: • Total responsibility for the Sales operation of Mumbai region including corporate and channel sales.
• Target monitoring and finalization with various principals on a quarter on quarter
basis.
• Strategic planning to achieve Top line as well as Bottom line growth for all 10 sales
people from corporate and channel sales in Mumbai region.
• Addressing key accounts and maintaining cordial relations with Enterprise customers and BFSI clients like RBI, SBI, ICICI, IDBI, L&T InfoTech, WNS, IGS, NTPC, Lafarge,
Technimount ICB, Raymond's, stockholding, Cipla, etc. through a focused direct sales
approach in Mumbai
• Relationship management with the top software MNC's like Microsoft, Oracle, IBM,
MacAfee, Trend Micro, Adobe, CA, etc.

Achievements-
• 200% of the target for the year 04-05.
• Awarded 2nd best National and Regional champ for Microsoft Win Server Scheme.
• Closed one of the biggest GOVT Deal worth USD 650k for oracle in the year 2002-2003, for Treasury Department of Madhya Pradesh

March '01 - Aug '02 KS Softnet Solution Pvt Ltd
Enterprise Account Manager

Responsibilities: • Mapping of accounts in terms of IT infrastructure, line of business activity,
deployment, Software Inventory, technology used and required, purchase formalities
etc.
• To position and sell products - (Microsoft, Oracle, Etc), solutions and services
• Managing presentation on E- Gramsamiti and E- Land records and Personal
information system, In-house developed solutions for Government sectors

Achievements-
• Was Part of the negotiation and sales team in closing the 1st order for USD 1M for process of E-Grammaiti at hingoli district in Maharashtra and E-land records in
Raipur.
• Bagged the 1st order of PIS System from Lloyd Insulation for USD 50k.

AUG '99 - FEB '01 Labh Software Pvt. Ltd
Business Development Executive

Responsibilities: • To identify new business opportunities and get new projects on web designing.

Achievements-
• Was awarded highest sales incentive of Rs 2.5 lakhs for outstanding performance in
Y 2000

From August 97-May 99 Mayfair Computer Education
Center Manager

Responsibilities: • Was responsible to counsel the students about the different courses and modules
offered by the centre
• Responsible for the P&L and administration of the Branch

• Compiled the Business plan for the year 97-08 & 98-99.Developed a performance
appraisal model and appraised the faculty for the year 97-98