Head of Operations (Sales & Marketing)
Emirates Vacation Club
Total years of experience :29 years, 6 Months
Job duties:
Improve the operational systems, processes and policies in support of organisations mission -- specifically, support better management reporting, information flow and management, business process and organisational planning. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Regular meetings with COO around fiscal planning.
Key contributions:
• Revamped the entire sales, marketing and administrative structuring to make it more streamlined and aligned with global best practises.
• Initiated new Sales & Marketing channels which have driven sales figures up exponentially.
• Overhauled and deployed new CRM systems across departments to optimise productivity and reporting flow.
• Responsible for finding key partners to help the company expand our operation to cover a larger geographical footprint.
Job duties:
Responsible for driving the sales managers & the sales team. Imparting periodic training sessions to update on market conditions.
Interact and get feedback from the sales managers on a daily basis.
Design and implement a management system incorporating best practises.
Manage the team to grow our existing real estate portfolio through proactive lease renewal negotiations/lease restructurings and referrals.
Key contributions:
• Initiated and developed a real estate expansion division which grew into a professional set up with staff of over 25 and generated contracts of over AED 225 million.
• Initiated innovative Marketing and Sales strategies working with credit notes to generate diagonal business due to the massive recession hit taken by the industry.
Job duties:
Responsible for setting up a new channel for Business development through existing key account holders for the MENA region.
Key contributions:
• Championed creative business development initiatives including strategic synergistic partnerships within the Marriott brands as well as establishing new integration partnerships with reputed brand names.
• Exponentially grew the channel by driving it with reselling to our existing key account holders.
• Consistently exceeded targets for the region with over 68% of yearly business being generated through this channel.
• Was appointed the key man by the H.O. in the overhaul and introduction of a completely new RDBMS system for the sales and marketing departments across the region.
• Was given the ‘Award for Excellence’ for the year 2005 for the ME region.
Job duties:
Managing a team for handling the all sales related back end activities, proposals, creative reporting to find strengths and weaknesses related to overall sales and marketing and revenue data. Managing the contracts.
In charge of the data protection management and all back office side of sales & marketing.
Key contributions:
• Initiated and helped in the creation and setup of an innovative in-house DBMS along with the IT department bringing real time sales and marketing figures across the region to various departments thereby increasing productivity.
• Completely revamped the existing administrative process and streamlined it for a smoother flow of information delivery to our UK head office.
• Setup the entire back office sales and marketing administration department for our Lebanon and Bahrain offices including training for office staff.
• Helped finance department revamp their existing reporting structures to an easy tracking systematic and clear format.
• Was given the ‘Award for Excellence’ for the year 2003 for the ME region.
Job duties:
Managing a team of sales executives including their training and ongoing development.
Key contributions:
• Consistently over achieved the yearly team as well as region targets.
• Our consistently successful sales performance was the reason Marriott International took over our franchisee and converted it to a full time Marriott Middle East head office.
Job duties:
Develop new business, prepare proposals, negotiate and win contracts.
Key contributions:
• Consistently over achieved my sales target and hence was promoted within 5 months of joining.
Job duties:
Managing a team of sales executives including their training and ongoing development.
Key contributions:
• Was part of the Sales Team that consistently generated the highest revenue among the 32 other sales offices around the country.
Job duties:
Generate new business and achieve sales targets set every month.
Key contributions:
• Was the top sales executive consecutively for a period of 5 months from among 32 sales offices across the country.
• Achieved the rare distinction of being the 5* Sales (A gold pin and certificate given to sales people who achieve 5 contracts in 5 consecutive client meetings). Managed to get 8 contracts consecutively in 8 Client meetings.
3 years Bachelors of Science done with specialization in Physics.