Credit Manager
DHL Express
Total years of experience :19 years, 11 Months
-Managing and leading 10 Credit Controllers, who altogether handle ca 4000 accounts, which amount to around AED 50MN in AR.
-Ensuring collection activities are followed by the specific dates and by priority level to achieve country targets (DSO, Ageing and bad debt).
-Guiding, coaching and motivating the team through review and feedback sessions together with team competitions.
-Ensuring there is an open and effective communication between Customer Accounting and Commercial team.
-Meeting customers to build rapport and offering solutions to any hold up in their verification up to payment process.
-Working pro-actively with the team to detect any fall outs or payment issues before the invoices are due.
-Monitoring productivity of the team and providing different options to eliminate waste.
-Ensuring there is an error free billing and invoicing to prevent disputes which delays payments.
-Controlling risk to prevent accounts moved to Legal and/or write offs.
-Ensuring global processes and procedures are adhered to and up to date and valid for this market and serves as benefit to our objectives and team members are complaint with global standards.
-Providing reports and tools to give visibility to maximize collection.
-Forecast of collection
-Managing resources and at the same time minimizing cost of finance through reduction of waste.
-Conducting yearly appraisals and identifying training needs.
• Managing 17 Credit Agents in UAE, Kuwait and Bahrain. Using approved processes and tools (coaching, auditing, analysis, performance monitoring etc) to help the Team achieving their goals.
• Providing credit approvals within certain credit limits.
• Identification and recommendation of new processes as well as participation in projects and implementation of new systems/tools to support Company objectives.
• Meeting clients together with Sales Executives to discuss payment and credit terms, contract details, and identifying any default probabilities.
• Delivering daily/weekly communications of required targets for individuals and Collections team. Providing effective explanations of complex requirements, priorities and potential risks.
• Using approved methods and performance management tools to conduct audits to measure employee productivity, procedural compliance, use of technical knowledge and behavioral competence.
• Monitoring assigned aspects of departmental performance to identify progress made against specified K.P.I.s. Developing tools/mechanisms that provide early warnings of deviations from department performance standards.
• Analyzed and incorporated creditworthiness/rating of banks/financial institutions (ca Total Assets of USD 2 trillion), FI, projects, sovereigns, and municipalities.
• Analysis of financial statements, ratios and banking exposure to bad or toxic debt.
• Monitoring of counterparty performance to identify any emerging credit risk and annual review of existing counterparts and limits.
• Regular involvement in the Rating and Credit Committee, attending the meetings to support the members with industry, market and rating updates. Prepared reports requested by Credit Committee.
• Worked with Relationship Managers to finalize transactions, meeting clients, risk ratings and negotiating fees.
• Aligned with Legal to ensure all ISDA (International Swaps & Derivative Association) requests comply with the ISDA policies.
• Worked with Risk and Credit Managers to evaluate credit policies in order to comply with Basel II.
Key Achievements:
• Organized and created a more effective documentation and reporting process for the external and internal auditors which reduced manpower needed to complete the period end auditing.
• Streamlined the credit process by drastically reducing the all-day job to a three hour procedure through automation and computerization.
• Executed several IT projects involving testing and implementing to cater end IT users.
• Initiated and completed competitive analysis report which was utilized by top management as an annual strategy planning tool.
• Generated and constantly improved yearly, quarterly, and monthly reports, such as bad debt report, Provisions Report, ROE report, and counterparty below investment grade report.
Collaborated with departmental directors to create and execute marketing strategies. Managed and maintained student databases, fairs, trade shows, and market research. Created and implemented strategies to increase applicants.
Produced advertising templates for marketing strategy purposes. Worked together with the University’s Marketing Director on all recruitment campaigns, where I mainly concentrated on Swedish students.
Member of Sigma Iota Epsilon (Business Honor Club)
Member of Sigma Iota Epsilon (Business Honor Club)
