Receptionist
The Key Aparthotel
Total years of experience :11 years, 0 Months
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
•Directs visitors by maintaining employee and department directories; giving instructions.
•Maintains security by following procedures; monitoring logbook; issuing visitor badges.
•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
•Checking received reservations and rates.
•Processing check-ins and check-outs procedures.
•Taking feedback from guests and reporting to direct management.
•Assorting reservations and transportations for visitors.
Determined applicant requirements by studying job description and job qualifications.
•Attracted applicants by placing job advertisements, contacted recruiters, used news groups and job sites.
•Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements.
•Arranged management interviews by coordinating schedules, escorting applicant to interviews.
•Evaluated applicants by discussing job requirements and applicant qualifications with managers, interviewing applicants on consistent set of qualifications.
•Established recruiting requirements by studying organization plans and objectives, meeting with managers to discuss needs.
Greeted guests and patrons personally and on the telephone.
•Offered appropriate seating arrangements.
•Presented menus and took orders.
•Ensured the quantity of menus are sufficient to cater to the number of guests.
•Relayed orders to the kitchen and ensured all orders are filled in a timely and accurate manner.
•Set up dining rooms and made reservation arrangements.
•Maintained clean and organized tables and work area.
•Assisted with room service when and as needed.
•Managed event related work including setting up tables and maintaining both exterior and interior requirements of the restaurant.
Complete store operational requirements by scheduling and assigning employees, following up on work results.
•Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
•Train staff by reviewing and revising orientation to products and sales training materials, delivering training sessions.
•Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Developing and implementing new product trainings.
•Purchases inventory by researching emerging products.
•Placing and expediting orders and verifying receipt
•Help customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
•Prepare sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions.
Managed retail staff, including cashiers and floor employees.
•Met financial objectives by preparing an annual budget.
•Scheduled expenditures; analyzed variances; initiated corrective actions.
•Coached, counseled, recruited, trained, and disciplined employees.
•Maintained inventory and ensured items are in stock.
•Ensured standards for quality, customer service and health and safety are met.
•Helped retail sales staff achieve sales targets.
•Managed different departments within the store.
•Handled customer questions, complaints, and issues.