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Sami Zaghloul, Sr. IT Manager

Sami Zaghloul

Sr. IT Manager·OLAYAN LONG TERM ACUTE CARE & REHABILITATION HOSPITAL (LTAC)

Qatar

Bachelor's degree, Computer Science & Information System

Work experience

Total years of experience: 25 years, 9 months

Sr. IT Manager

January 2024 - Present

OLAYAN LONG TERM ACUTE CARE & REHABILITATION HOSPITAL (LTAC)

Riyadh, Saudi Arabia

January 2024 - Present

REHAB & LTAC STARTUP LEADERSHIP: Directed the technology strategy and established the
IT department from the ground up for a 150-bed startup facility. EUROPEAN STANDARDS (VAMED): Collaborated with Vamed (European Healthcare
Operations Provider) to deploy European standards, practices, and operations. EXCELLENCE: Led the IT department through rigorous accreditation
surveys, achieving full compliance with MOH, ESR, CARF, and CABHI requirements with ZERO
FINDINGS.
• EMR & ERP DEPLOYMENT: Managed the full lifecycle deployment of Data Ocean EMR and
ERP systems, unifying clinical and administrative workflows.
• OPERATIONAL INFRASTRUCTURE: Built a high-availability IT environment and team to
support 24/7 mission-critical hospital operations.
Company industry:
Medical Hospital

IT Manager

May 2019 - December 2025

AL FARDAN MEDICAL AND NORTHWESTERN MEDICINE (AMNM)

Doha, Qatar

May 2019 - December 2025

• SYSTEM INTEGRATION: Successfully led the implementation of Allscripts EMR and Microsoft
Dynamics 365 (ERP/CRM) to align with US clinical workflows.
Company industry:
Medical Hospital
Job role:
Management

IT Manager

October 2006 - October 2018

ADAMA MEDICAL HOLDING GROUP

Riyadh, Saudi Arabia

October 2006 - October 2018

Directed IT operations and strategy for the holding group, reporting directly to the board and driving
technological maturity.
Company industry:
Medical Hospital

Application and Infrastructure Manager

October 2003 - October 2006

ADAMA HOSPITAL & CLINICS

Riyadh, Saudi Arabia

October 2003 - October 2006

• HIS IMPLEMENTATION: Managed the implementation of the Health Information System (HIS)
including EMR, Lab, Radiology, and Insurance modules.
Company industry:
Medical Clinic
Job role:
Information Technology

Technical Support Engineer

April 2001 - August 2003

Al-Fisaliah Internet Services & Technology (AwalNet)

Riyadh, Saudi Arabia

April 2001 - August 2003

➢ To ensure that our customers experience the highest level of support through clear and transparent communication and adequate incident resolution.

➢ Researching, diagnosing, troubleshooting and identifying solutions to resolve customers issues.

➢ Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support to customers.
Company industry:
Internet & E-commerce
Job role:
Information Technology

Database Developer & Administrator

June 2000 - April 2001

Al-Fisaliah Internet Services & Technology ( Awalnet)

Riyadh, Saudi Arabia

June 2000 - April 2001

➢ Configure, maintain and tune SQL database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.

➢ Serve as a point of contact and provide support for any troubleshooting or corrective actions related to incidents impacting application availability within the production environments.

➢ Design and implement database schema, including table and view creation.

➢ Maintain existing code base and develop new code including complex SQL queries, stored procedures, etc.

➢ Collaborate with application developers to improve applications and to evolve the database architecture and design.
Company industry:
Internet & E-commerce
Job role:
Information Technology

System Analyst

February 2000 - July 2000

Technology Light

Riyadh, Saudi Arabia

February 2000 - July 2000

➢ Performed entry level application systems analysis to evaluate applications and/or systems considering customer requirements, changes in systems requirements, automation, software releases, equipment configurations, and relationships/dependencies between systems.

➢ Analyzed business processes meeting functional teams and documented business and user requirements.

➢ Designed and developed system workflows, business rules, MIS reports and trained users.

➢ Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.

➢ Analyzing clients existing systems and business models for the purpose of automating a manual system.
Company industry:
Software Development
Job role:
Information Technology

Education

Applied Science University

January 2000

January 2000

Bachelor's degree, Computer Science & Information System

Jordan

GPA (percentage): 1%

GPA (percentage): 1%

Computer Science & Information System
View attachment

Skills

Business Intelligence
Expert
Business Intelligence
Expert
PMP
Expert
PMP
Expert
ITIL
Expert
ITIL
Expert
ERP
Expert
ERP
Expert
IT Service Management
Expert
IT Service Management
Expert
Networking & Internet Security
Intermediate
Networking & Internet Security
Intermediate
Service Management
Expert
Service Management
Expert
Leadership
Expert
Leadership
Expert
Database: Oracle, MS SQL Server and MS Access
Expert
Database: Oracle, MS SQL Server and MS Access
Expert
Coding: vb , vba , c#.net and c++
Expert
Coding: vb , vba , c#.net and c++
Expert
Business Process Modeling
Expert
Business Process Modeling
Expert
Business Continuity Planning
Expert
Business Continuity Planning
Expert
Cybersecurity
Intermediate
Cybersecurity
Intermediate
Vendor Management
Expert
Vendor Management
Expert
Accounting
Intermediate
Accounting
Intermediate
Exchange Server
Expert
Exchange Server
Expert
SharePoint
Intermediate
SharePoint
Intermediate
Full understanding of data warehousing environments and Purchasing Cycle
Expert
Full understanding of data warehousing environments and Purchasing Cycle
Expert
APPLE Platform
Expert
APPLE Platform
Expert
Virtualization & Cloud Services (CITRIX and VMWARE)
Intermediate
Virtualization & Cloud Services (CITRIX and VMWARE)
Intermediate
Business Intelligence (SSIS, SSAS, SSRS)
Intermediate
Business Intelligence (SSIS, SSAS, SSRS)
Intermediate
WebService (SOAP, RESTful) with different Data Formats (XML, JSON).
Intermediate
WebService (SOAP, RESTful) with different Data Formats (XML, JSON).
Intermediate
Project Management
Intermediate
Project Management
Intermediate
ERP
Expert
ERP
Expert
Change Management
Expert
Change Management
Expert
HIS Integration
Expert
HIS Integration
Expert
Healthcare
Expert
Healthcare
Expert
IT Service Management
Expert
IT Service Management
Expert
Business Intelligence
Expert
Business Intelligence
Expert
PMP
Expert
PMP
Expert
ITIL
Expert
ITIL
Expert
ACUTE CARE
Intermediate
ACUTE CARE
Intermediate
CARF COMPLIANCE
Intermediate
CARF COMPLIANCE
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CONSERVATION MEDICINE
Intermediate
CONSERVATION MEDICINE
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT HIPAA COMPLIANCE
Intermediate
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT HIPAA COMPLIANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
POLICY DEVELOPMENT
Intermediate
POLICY DEVELOPMENT
Intermediate
REHABILITATION
Intermediate
REHABILITATION
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Social profiles

Languages

English

Expert

Arabic

Expert

Memberships

HIMS

CPHIMS

June 2011

PMI

PMI

September 2015

Training and Certifications

Certifications
V.3 – IT Service Management
PMP – Project Management Professional
ITIL Foundation V.3
Jun 2012
CCNA
Mar 2012
Microsoft Certified Technology Specialist (MCTS)
Sep 2010
PMP: Project Management Professional
Aug 2016
Training
Cybersecurity Awareness: The Internet of Things (IoT)
LinkedIn
Six Sigma Foundations
LinkedIn
COBIT 5: A Business Framework for the Governance and Management of Enterprise IT
ISACA.org
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
himss.org
Certified Support Professional (ACSP)
APPLE

Hobbies and interests

Art