Head of Aftersales- Sanam Cars (Hongqi brand) & Alghanim Global (JAC brand), Kuwait
Yusuf Ahmed Alghanim Automotive, Shuwaikh, Kuwait
Total years of experience :16 years, 0 Months
Apr 2023 - Oct 2023 (6 month)
Head of Aftersales- Sanam Cars (Hongqi brand) & Alghanim Global (JAC brand), Kuwait
• Led new service center establishment, team recruitment, OEM engagement, and warranty agreements.
• Collaborated with insurers, devised pricing strategies, and coordinated vehicle servicing.
• Managed parts inventory, local suppliers, and KPI reporting.
• Ensured technician efficiency, Fix IT Right First Time (FIRFT) performance, and bodyshop reception for
insurance claims.
• Oversaw retail and wholesale parts sales, dealer supply, and parts turnover.
• Provided service analysis, action plans, and dealer support.
Achievements:
• Successfully launched new JAC & Hongqi Alghanim service center branch in Kuwait.
• Orchestrated exponential team and business growth immediately upon the introduction of the brand to the
market.
Apr 2022 - Mar 2023 (1 year)
Head of Aftersales- Alghanim Automobile- (Chery, Exeed, Omoda brands), Kuwait
• Oversaw service operations, customer retention, and parts management.
• Ensured training and certification compliance.
• Managed bodyshop reception and parts aspects.
• Analyzed customer satisfaction and standardized processes.
• Led dealer support and achieved financial targets.
Achievements:
• Successfully launched a new Chery service center branch in Fahaheel.
• Established a new service reception for Exeed in Shuwaikh, Kuwait.
• Orchestrated exponential team and business growth upon introducing the Exeed brand to the market.
Nov 2018 - Mar 2022 (2 years and 4 months)
Service Support Manager- Alghanim Automotive- (General Motors brands Chevrolet & Cadillac), Kuwait
• Overseeing New vehicle delivery, tool room management and facility maintenance.
• Managed call centre operations, courtesy car fleet, service readiness team and KPI reporting analysts.
• Oversaw warranty, facility changes, internal audits and safety audits.
• Coordinated IT and facility projects and team management.
• Supporting the group for all the Pandemic related process changes, NOC permit requirements etc.
• Ensuring adherence to GM retail standards, creating Service Operating Processes.
• Manage the new Door-To-Door processes for a new revenue stream for the group
• Manage the team of 100 staff and manage expectations to Gallup requirements, including recruitments.
• Conduct all internal communications for ASG including to staff and other supporting groups.
• Develop service campaigns to increase business profitability through process improvements
• Communications with the OEM principal (General Motors) for various initiatives
Achievements:
• Undertake self-motivated improvement projects for 7000 KD per year savings by using water filters
• Six Sigma Green belt project for D2D service
July 2016 - October 2018 (2 years and 4 months)
Service Manager - Fahaheel branch, Alghanim Automotive (Chevrolet brand), Kuwait
• Enhanced customer service, operations, and team performance.
• Managed recruitment, service reception, and customer complaints.
• Delivered daily reports and met financial objectives.
Achievements:
• Certified Gold level Service Manager through General Motors Training program. (Nov, 2018)
• 1st place Service Manager championship winner in Middle east region in GM’s SPE program (Oct, 2018)
• 95% overall sales target achieved each financial year while in charge of the branch (2016, 2017 & 2018)
• Successfully transitioned operations through three facility layout changes keeping key KPI’s unaffected
• Fahaheel branch achieved highest NPS & CSI top box scores for Alghanim in GM’s SS Survey in 2018.
June 2012 - June 2016 (4 years)
Assistant Manager- Quality Assurance, Alghanim Automotive- ASG, Kuwait
• Led quality assurance, improvement, planning, and control.
• Create and implement Standard Operating Procedures, ensuring adherence to GM retail standards
• Coordinated customer retention campaigns and staff training.
• Manage and monitor the performance of a team of 14 Quality Controllers.
Achievements:
• My Lean Six Sigma (LSS) Yellow-belt project improved the engine overhaul room 5S (Feb 2014).
• My LSS Green-belt project achieved 60 % reduction in customer delivery turnaround time for vehicle
operations, improving customer satisfaction by 10 percentage points. It won best six sigma project in
Automotive, first ever President’s award and CEO’s award for OPEX projects in Alghanim (Sep ’15).
• Improved General Motors Retail Standards from 73% (May ’12), 90% (’13), 96%(’14) to 98%(Oct ’15),
by creating appropriate standard operating procedure documents and conducting regular assessments.
About Infosys & BPM: It is a global technology Services Company & the second largest IT exporter in India
providing business consulting, technology, engineering and outsourcing services to help clients in over 30
countries. BPM software let business analysts and even business users themselves directly work with the
administration of the system to modify their own business rules, execution workflows and manage or change other aspects of the system during runtime whenever required. Pegasystems is consistently ranked as an
industry leader in BPM by Forrester Research & Gartner Research.
• Consulted on Pegasystems BPM software in Infosys, responding to RFPs and creating POCs.
• Analyzed customer business processes and implemented process improvements using Pega PRPC.
• Conducted research to estimate efforts and develop proposals ensuring customer and Infosys satisfaction.
• Researched problem areas to aid in problem identification and resolution.
Achievements: First person in the company to be certified as system architect on PegaSystem v6.1 (2011)
About ICICI Lombard: It is India’s largest private sector general insurance company. The non-motor insurance
vertical deals with Insurance products such as health, travel, employee, house, etc.
• Identified retail channels for non-motor insurance product sales.
• Collaborated with corporate and retail clients to offer suitable insurance products.
• Provided sales training, coaching, and performance assessments.
• Managed and led the unit sales team.
Achievements: Awarded top performing Sales Manager-Travel with 105% target achievement (Aug 2010)
About Titan Company: It is the world's fifth largest wrist watch manufacturer, India's leading producer of
watches and a TATA company. The international brand consultancy Brand Finance has ranked the over $100-
billion conglomerate, Tata Group, as 39th most valuable brand in the world. Precision Engineering Division
(PED) of Titan is a global manufacturer of Precision Parts for Auto/Aerospace OEM’s.
• Orchestrated outsourcing of machining and specialized processes, leading RFP/RFQ/RFI negotiations
• Managed materials and logistics planning for Just In Time (JIT) manufacturing of outsourced components.
• Developed a vendor base, oversaw vendor contracts, conducted periodic assessments, and carried out PreDispatch Inspections (PDI’s).
• Ensured efficient supply chain logistics, guaranteeing timely shipment of parts to overseas OEM plants.
• Prepared PPAP (Production Part Approval Process) documentation for OEMs before manufacturing.
• Ensured compliance with ISO standards within departmental procedures.
• Managed relationships with OEM customers, including EATON (Hydraulics), Tyco (Electronics),
Schlumberger (Mining), and Microtecnica (Aerospace).
Achievements: Designed and manufactured a comparator for an eight micron grinding tolerance- 30 %
measuring time saved (2006). Created SOP for new-vendor sourcing & supply chain activities. (2007)