Client Services Manager
Chocolate Advertising
Total years of experience :5 years, 0 Months
• Inclusive of Marketing responsibilities
• Liaising with clients to ensure satisfaction and creating new sales opportunities
• Managing process of projects from start to finish, ensuring on time and high quality delivery to clients
• Responsible for training and managing Junior Client Services Executive
• Create solid and sustainable relationships between the company and clients
• Prepare presentations for proposals
• Responsible for managing office and ensuring smooth work flow in absence of Director
• Quotation preparation
• Liaise with external suppliers and vendors
• Managing events from concept to creation (corporate events; exhibitions)
• Marketing strategies
• Coordination with designers
• Support sales team with relevant materials
• Ensure high standard of services provided via constant contact with clients, and feedback upon completion
• Budget management
•Support sales team with materials including sales presentations tailored to sector (automotive/finance/insurance)
•Project management of new Telemarketing Campaign
•Marketing management for the GCC region plus Jordan and Lebanon
•Liaise with clients to identify their Marketing needs and recommend suitable Marketing channels, materials, etc
•Liaise with external suppliers for printing, designing of marketing materials, corporate gifts, website etc
•Project management of incentive programs for clients
•Monitor success of Marketing activities
•Decide on further Marketing support for clients based on account profitability
•Maintaining consistent corporate image throughout the region
•Support Client Support Managers by liaising with existing clients on Marketing Requirements
•Decide on Magazine advertisements in sector appropriate publications
•Decide on sponsorships programs
•Recommend suitable conferences for sales team to attend for networking
•Preparation of in-depth presentations for Head Quarters senior managers and tenders
•Cooperation and working closely with teams from other departments to produce efficient and reliable work
•Continuous research on the different markets to detect changes and curve Marketing activities accordingly
•Organization/management of internal and external training programmed
.Benchmarking
As Marketing Executive, I am responsible for creative marketing techniques; guiding marketing campaigns; monitoring progress of campaigns; building relationships; supervising marketing assistants; organizing, planning and executing events; and responsible for the over all marketing efforts of the company. I have worked with large international organisations to organise events and conferences, and have also organized company events with minimal supervision. Currently my responsibilities include maintaining company image, planning and execution of corporate events, customer relations, maintaining relations with partner companies, preparing company profile and presentations, design of company products and EDM campaigns, monitoring success of marketing efforts, and creating website videos as well as promotional videos for new products, etc.
Responsible for raising the awareness of the start-up e-commerce company through use of social media sites, preparation and execution of magazine advertisements; Attending exhibitions in China and Hong Kong, and participating in the Birmingham Trade Fair; and Working in partnership with Metro Radio UK to prepare and air radio adverts.