Logistics Specialist
Waymo
مجموع سنوات الخبرة :5 years, 11 أشهر
• Collaborating with enterprise-wide stakeholders (product, engineering, & data teams) to gather requirements and drive product vision for fleet monitoring projects, enhancing logistics efficiency
• Trained a new team of fleet operations specialists, providing comprehensive instruction and guidance and conducted detailed performance evaluations to ensure high standards and operational efficiency
• Utilized Google Sheets for data organization across various scales of logistics projects, improving data accessibility and project management
• Developed test cases and requirements for vehicle maintenance, inspection, and quality schedules to ensure comprehensive
fleet monitoring and operational efficiency
• Executed operational strategies to the cruise efficiency to increase trip availability for customers by 35%, showcasing improvements in logistical responsiveness
• Performed root cause analysis on logistics-related issues, providing first line ticket triage and escalating to relevant parties as needed
• Conducted organization wide implementation and integration of legacy software applications to CRM solutions working to drive cross departmental collaboration ensuring successful onboarding with minimal impact to BAU
• Analyzed current business processes through requirement gathering sessions with all organizational departments to understand pain points, process gaps, and must haves for go live
• Managed product and feature roadmap ensuring stakeholder needs were addressed and efficiency improvements made with each iteration
• Managed team of 5+ individuals to mentor and grow comprehensive training program for new associates
• Utilized Zendesk as our ticketing platform and collaborated with IT for efficient ticketing administration
• Oversaw sales operations for commercial warehouse distribution branch and increased YoY revenue by ~66.6% throughout tenure
• Implemented target initiatives, streamlined processes to drive financial success and improve supply chain operations
• Navigated global pandemic to deliver 50% sales growth over previous fiscal year through strategic e- commerce marketing and reduction in commercial waste by 23%
• Established and nurtured key vendor partnerships, contributing to streamlined operations and cultivating a collaborative and resourceful work environment
-Gained hands-on experience with dispatch systems and tools, learning industry best practices for effective fleet management.
-Collaborate with the logistics team to optimize route planning and enhance overall operational efficiency.
-Support the dispatch team in maintaining accurate records of driver activities, delivery times, and vehicle maintenance.
-Monitor and track the status of shipments, providing updates to customers and stakeholders as needed.
(Not completed)