Samroz Thakuri

Head Waiter at Intercat hospitality llc

• United Arab Emirates - Dubai
• February 2023 to July 2023

• Greet and escort customers to their tables

CONTACT HOBBIES Dynamic hospitality professional

focused on delivering the

highest standards customer

service. Thinks critically with can-do attitude for successful

restaurant operations.

Dedicated food service professional well-versed in food and beverage operations

and guest services.

Experienced in managing large-

scale events or intimate gourmet dining and afternoon

tea services. Successful at

building relationships with

customers to increase loyalty and repeat business.

Enthusiastic and reliable

professional takes pride in

providing excellent customer service and creating

memorable dining experiences

for restaurant customers.

Skilled in anticipating customer needs, addressing complaints

and resolving issues in timely

manner. Maintains focus and

positive attitude in stressful situations and high-volume

environments.

• Present menu and provide detailed information when asked (e.g

⚫ About portions, ingredients or potential food allergies) â-a Prepare tables by setting up linens, silverware and glasses Inform customers about the day's specials

. Offer menu recommendations upon request.

• Guaranteed a safe environment for guests, verifying constant adherence to Covid-19 cleaning and sanitation standards. • Maintained high standards of food hygiene and customer service

with strong quality and accuracy. • Trained 30 wait staff in accurate order taking, reducing errors by

90%. ⚫ Maximised staff engagement by recognising and rewarding top

performers.

• Maintained clean front of house and work areas by adhering to

agreed cleaning schedule.