سامسون Shuma

Key Responsibilities: ❖ Handling check-in and check-out of all in house guests.
❖ Bearing a full and comprehensive knowledge of the company, all related departments, their services and Dubai in general.
❖ Reviewing all reservations of all In-house guests, VIP guests, Arrivals, VIP arrivals and departures.
❖ Reviewing all remarks, specials, Traces and billing instructions of all in house and arrival guests.
❖ Ensuring all rooms remarks are taken so that guest special requests are met prior to the arrival.
❖ Handling all reports and paper work accurately and in compliance with all requirements regarding cash transactions, posting transactions, rebates, paid outs, credit cards transactions, deposits and refunds transactions, adjustments, corrections, transfers and shift balancing.
❖ Handling telephone enquiry and guest complaints efficiently.
❖ Coordinating to other departments i.e., House-keeping, Restaurant Outlets, Accounts, Concierge, Front Office, Guest Relation Executive, Room and Restaurant reservation, Telephone Operator and Engineering.
❖ Maintaining awareness of current rates, packages and promotions.
❖ Food and beverage order taking and service.
❖ Keeping superiors informed of all problems or unusual matter of significance so prompt action could be taken.
❖ Attend to all special needs of the guest and do whatever it takes to satisfy them.
Sept 30 2009 to March 05th2013: Butler in Guest Service Department, Rosewood Corniche Hotel, Jeddah Saudi Arabia.
Key Responsibilities: ❖ Handling check-in and check-out of all in house guests.
❖ Attending all special needs of the guest and do whatever it takes to satisfy them.
❖ Food and beverage order taking and service.
❖ Handling telephone enquiry and guest complaints efficiently.
❖ Coordinating to other departments i.e, House-keeping, Restaurant Outlets, Accounts, Concierge, Front Office, Guest Relations Executive, Room and Restaurant Reservations, Telephone Operator and Engineering.
❖ Ensuring all rooms remarks are taken so that guest special requests are met prior to the arrival.
❖ Reviewing all remarks, specials, Traces and billing instructions of all in house and arrival guests.
❖ Reviewing all reservations of all in-house guests, VIP guests, Arrivals, VIP arrivals and departures.
❖ Bearing a full and comprehensive knowledge of the company, all related departments, their services and Saudi Arabia in general.
❖ Maintaining awareness of current rates, packages and promotions.
❖ Keeping superiors informed of all problems or unusual matter of significance so prompt action could be taken.
❖ Ensuring all guests receive high quality and perfect service which gives them a reason to return.

March, 17th 2013-Up to date: Guest Service Executive, Madinat Jumeirah, Dar Al Masyaf Villas, Dubai.
Key Responsibilities: ❖ Handling check-in and check-out of all in house guests.
❖ Bearing a full and comprehensive knowledge of the company, all related departments, their services and Dubai in general.
❖ Reviewing all reservations of all In-house guests, VIP guests, Arrivals, VIP arrivals and departures.
❖ Reviewing all remarks, specials, Traces and billing instructions of all in house and arrival guests.
❖ Ensuring all rooms remarks are taken so that guest special requests are met prior to the arrival.
❖ Handling all reports and paper work accurately and in compliance with all requirements regarding cash transactions, posting transactions, rebates, paid outs, credit cards transactions, deposits and refunds transactions, adjustments, corrections, transfers and shift balancing.
❖ Handling telephone enquiry and guest complaints efficiently.
❖ Coordinating to other departments i.e., House-keeping, Restaurant Outlets, Accounts, Concierge, Front Office, Guest Relation Executive, Room and Restaurant reservation, Telephone Operator and Engineering.
❖ Maintaining awareness of current rates, packages and promotions.
❖ Food and beverage order taking and service.
❖ Keeping superiors informed of all problems or unusual matter of significance so prompt action could be taken.
❖ Attend to all special needs of the guest and do whatever it takes to satisfy them.
Sept 30 2009 to March 05th2013: Butler in Guest Service Department, Rosewood Corniche Hotel, Jeddah Saudi Arabia.
Key Responsibilities: ❖ Handling check-in and check-out of all in house guests.
❖ Attending all special needs of the guest and do whatever it takes to satisfy them.
❖ Food and beverage order taking and service.
❖ Handling telephone enquiry and guest complaints efficiently.
❖ Coordinating to other departments i.e, House-keeping, Restaurant Outlets, Accounts, Concierge, Front Office, Guest Relations Executive, Room and Restaurant Reservations, Telephone Operator and Engineering.
❖ Ensuring all rooms remarks are taken so that guest special requests are met prior to the arrival.
❖ Reviewing all remarks, specials, Traces and billing instructions of all in house and arrival guests.
❖ Reviewing all reservations of all in-house guests, VIP guests, Arrivals, VIP arrivals and departures.
❖ Bearing a full and comprehensive knowledge of the company, all related departments, their services and Saudi Arabia in general.
❖ Maintaining awareness of current rates, packages and promotions.
❖ Keeping superiors informed of all problems or unusual matter of significance so prompt action could be taken.
❖ Ensuring all guests receive high quality and perfect service which gives them a reason to return.