سامسون فيكتور

• Gather requirements from client/business team and document them.
• Share requirements with developers.
• Manage timelines and coordinate and communicate with clients to set priorities.
• Guide designer to create user friendly designs.
• Discuss requirements with Quality Assurance team to create UAT (user acceptance testing) scenarios.
• Create tutorials and documents of developed products
• Heading the support team of 3 people who provide technical support to client/business team.

Working for a Procurement Company - SmartProcure
•Dealing with Businesses specifically selling commodities and services to Local, State and Federal agencies in the United States.
•Initiating with cold calling and developing a sense of superiority in the customer through the perks and benefits rendered by the SmartProcure’s database.
•Helping companies get Government Business keeping in track what their competitor are charging and who are they selling to on the basis of purchase orders (PO’s) stored in our system
•Create curiosity interest we take the customer on our website and forwarding them as hot leads for our home office in Deerfield Beach, Florida.

The Resource Group - TRG (

Working for a Canadian Insurance Company, Sunlife Insurances.
•Creating interest in the prospect through benefits and plans we offered, directing them for a consultancy session with our Insurance Advisor.
•Educating customers with various plans and policies understanding their financial stability and medical requirements

Heading a team of 15 people, taking care of their sales from submission up to installation.
•Direct co-ordination with our client in Canada.
•Maintaining excel sheets with day to day, monthly, quarterly, half yearly and annual data.
•Taking care of complaints and queries of ironic customers.
•Handling all Backoffice operations from generating order ID’s up to getting the services installed and working for customers.

O M Communique (

Working for a Canadian Company Bell Canada, which provided services i.e. Home phones, Internet and Television Cable (Fibre optics & Dish)
•Starting with cold calling and developing interest in Bell services having them to switch their services from different providers to Bell Canada.
•Top Seller for the month or July, August and September