SAMU SAHABDEEN

Responsibilities:

- Worked under the IT policies and procedures of the ETA Group.
- SAP (SD, MM & QC) Implementation in STAR Steel International Co. - Project Methodology.
• Project Preparation
• Business Blue Printing
• Realization
• SIT - System Integration Testing
• UAT - User Acceptance Testing
• Final Preparation & Go Live
• Hyper care
• Sign off
- To resolve the pending issues in SAP (FICO, SD & MM) - Other Divisions
- End User’s Support
- Manage the IT Support Team
- Advise IT related projects
- Initiating Mobility Solution Project - Feasibility Study
- Coordinate with ITS and L&T InfoTech, India.
- Provide MIS Reports to the Management
- Data Analyst - Business Intelligence
- Align business process with IT Process
- Take care of Biometric System
- Reviewing the Budget and System Audit Reports
- Submitted an audit observation report for IT
- Gap Analysis Report for ZENATH Oil & Derivatives Co., in SAP
- Aligned both business and IT Processes
- Solved their Inventory discrepancy in Diamond Meat Processing Co. - SAP Long Term Issue

Responsibilities: (IT Service Management (ITIL) & Project Management)

- Overall administration of the IT Department within the IT policies and procedures of the AL FUTTAIM Group.
- Controlling 400 users and 11 branches all over the UAE in both level of administration and technology.
- Supporting and Maintaining Insurance ERP System
- As a Project Leader Implementing new version of applications.
- As a MIS Leader providing reports to the top management and other Functional Managers.
- Analyzing and designing reports and forms in the existing applications.
- Providing user training in Insurance Applications, Microsoft Packages and others.
- Monitoring Database for troubleshooting - DBA related activities.
- Coordinate with third party software vendors.
- Co-Ordinate with Network, Database and Hardware Support Teams.
- Strictly follow the Backup & Recovery procedures
- Visiting branches time to time for further development.
- Using Standard Project Methodology
- Online the Production System without any issues
- Maintain user profiles and security management policies.
- Traveled to Other Gulf Countries for application system study.
- Coordinate with GE Money and other brokers for ERP Connectivity
- Coordinate with HAAD Abu Dhabi & RTA Dubai for data uploading
- Participating Budget sessions with Finance & HR Departments
- Coordinate with internal and external (EY) auditors.

IT Service Management
IT Project Management
MIS