صموئيل تشارلز

• Market research to assess new business opportunities via the Internet, social media and job boards.
• Business-to-Business sales via telephone, email and meetings.
• Designing and creating job adverts for our clients and running Search Engine Optimization (SEO) to engage users and to generate more traffic to our website.
• Planning and making email marketing strategies via our internal software to exciting clients and to potential clients.
• Managing key accounts of the business in MENA region.
• Client handling, salary negotiation, executive hiring, experienced in volume/mass hiring and niche skill hiring.
• Proficient in recruiting candidates from all levels (Junior to Senior Level).

Achievements:
• Meeting daily, weekly and monthly Key Performance Indicators (KPI’s), which includes sales calls and meeting with new and existing clients etc.
• Conducted training for new staff and interns.

• Full time employee for 1 year, started University and thereafter became part time throughout University.
• Ensured the company store presents itself to a high standard of customer service.
• Built relationships/rapport with customers.
• Managed customer operations and ensured customer satisfaction by achieving delivery and service
quality norms.
• Managed stock control and inventory for the ‘Home and Leisure’ department.
• Quickly recognised customers' needs to better assist them.
• Assisted customers with shopping and administrative queries.
• Managed the ‘Home and Leisure’ shop floor.

Achievements:
• Collected and analysed data to monitor the level of customer service.
• Identified areas for improvement and implemented measures to maximize customer satisfaction levels.

• Managed marketing and commercial campaigns via social media and email marketing.
• Identified key marketing opportunities through conducting marketing research via questionnaires and social media.
• Managed multiple functions and events.
• Executed administrative tasks: spreadsheets, stock, daily takings and financial transactions.
• Promoted new product launches on company’s social media websites, in accordance with the company digital marketing strategy.
• Assisted in the development of the marketing strategy of the company, by helping evaluate latest trends in digital marketing and social media.

Achievements:
• Assessed social media marketing strategies to determine rate of return. Identified and tapped into new channels to optimize return on investment (ROI) and fuel revenue growth.

• Worked with the marketing team to drive event registration through a variety of social media and email marketing.
• Independently developed beneficial deals with relevant media partners to increase the exposure of events.
• Managed several digital marketing campaigns, including the use of ‘Google Analytics’.
• Produced web content tailored to the target demographics through emails and social media.
• Planned and implemented marketing activities across all online and offline channels.
• Set up and coordinated new marketing strategies.
• Monitored and optimized key internet search engine campaigns.
• Effectively driving brand awareness, engagement and traffic to social media pages.

Achievements:
• Independently developed beneficial deals with relevant media partners to increase the exposure of events.

• Promoted Menu and Drink offers via social media.
• Managed Stock Control and Inventory.
• Organised and maintained the cellar and stockroom.
• Managed financial transactions on a daily basis.

Achievements:
• Trained junior staff in Hospitality and Customer Service.

• 2 weeks work experience.
• Filing and organisational skills established.

• Established my communication skills and developed my ability to work effectively as an integral part of a small team.
• Oversaw quality control.
• Promoted daily offers and specials.
• Managed financial transactions on a daily basis.