Samuel Gicheru

Account Supervisor/Quality analyst at Atlas Contact Center/CMC Motors Group/MRM

• Kenya - Nairobi
• My current job since September 2022

I am currently working as a Account Supervisor/Quality analyst at Atlas Contact Centre in Nairobi, in this position am responsible for monitoring and evaluating the teams based on the key performance indicators (KPIs) that have been set. Over the past years I have gained ample experience in the field of Customer Service, Insurance Sales, Data Entry and Electrical Engineering with various companies.

Customer Service Representative at Horizon Contact Center/Zuku

• Kenya - Nairobi
• January 2020 to September 2022

Receiving calls and assisting customers on various issues

Sales Team Leader at Kenya Orient Assurance Ltd

• Kenya - Nairobi
• June 2017 to December 2019

TEAM LEADER AT KENYA ORIENT LIFE INSURANCE
Support my unit manager and perform management
duties when manager is absent or out of office.

Unit Manager at APA Life Assurance

• Kenya - Nairobi
• January 2017 to June 2017

MANAGER APA LIFE INSURANCE
Recruit, train, motivate, develop and manage a team of tied life agents.
Achieving unit business goals and target.
Setting up meetings.
Preparing and delivering presentations to potential clients.

Data Entry Clerk at Geoms Tech Ltd

• Kenya - Nairobi
• January 2016 to December 2016

GEOEMS TECH LTD
Dealt with development of KPLC collection of facilities data.

Data Entry Clerk at Jim Cab

• Kenya - Nairobi
• January 2015 to December 2015

JIM CAB, DATA ENTRY CLERK

Head Engineer at Samways Engineering

• Kenya - Nairobi
• February 2010 to December 2014

SAMWAYS ENGINEERING
In charge of repair and maintenance

SUPERVISOR at LIVEWIRE

• Kenya
• January 2008 to January 2014