Sales / Customer Service Executive
sharafDG
مجموع سنوات الخبرة :6 years, 10 أشهر
Customer Service
• Provide/help customers with the product or service needs or their wants.
• Analyze what the customer says they want and need then offer the correct product.
• Troubleshoot products and services to best fit their needs and expectations.
• Receive customer calls of requests for products and services.
• Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependant on their needs and wants.
• Middle liaison between the staffs (technicians and whoever supplies the products or services) and the customer.
• Testing of new products
Sales Executive
• Cross-sell company products and services in different departments.
i.e. Telecom, IT, Gaming, Photography, Electronics, Home Appliances
• Understand customer’s need and requirement and recommend suitable
• Ensure I have achieved or exceeds my required quota
• Contact potential clients to assess their individual needs and demonstrate how company's products can meet or exceed these needs
• Other duties as assigned by the Sales Group Head of Supervisor
• Merchandising, Stock taking and price tagging and ensuring all products are correctly price tagged.
GITEX 2010 Shoppers
Sales Supervisor
Supervising entire IT Team in Western Wing in GITEX Shoppers - Dubai International Airport.
Duties
Dealing with Customer complaints, Brands Promoters problems and making sure all General tasks are up to standard such as stock levels, Ordering, System stock rotation is in good working order .
GITEX 2012 Shoppers
Sales Group Head.
Managing and Supervising more than 30 Sales Promoters in one of the Sharaf DG Stand in World Trade Center GITEX Shoppers, which comprises:-
(a) Apple Laptops, Ipads and Accessories (b) Sony Laptops (c) Dell Laptops (d) MSI Laptops (e) AMD Laptops