Technical support engineer
Sybyl
Total years of experience :16 years, 10 Months
Hpe Server integrator, Rack mounting of servers, switches, routers
Desktop & laptop repairs.
Servicing of hpe proliant servers e.g hp 380 g9, hp 360 g9, HP 580 G7
Dell power edge R610
SAN systems, blade servers, desktops, laptops
Jan 2012 to Oct 2012 Monitoring /NOC Engineer-ZTE Corporation, in South Sudan.
• I was in charge of monitoring daily sites status, reporting and remote technical support for sites, and also escalating faults to field
engineers. I'm currently a freelance IT Specialist.
I was in charge of monitoring sites, remote support of site, daily report of site performance
Nov 2008 to Dec 2011 Network Admin / Technician- Sight & Sounds Computers.
Participated in the Installation of video conferencing, Audio Video
system at National Water & Sewage Co-operation in Uganda.
• Participated in the Installation of Hansel Digital transcribing system at Parliament of Uganda.
• Participated in the Installation of the Audio, Video system, Video
Conferencing, Digital signage, Ceiling mount Projectors at B.A.T
head office Uganda.
• Participated in the Installation of CCTV cameras in the conference
room at Uganda Parliament.
• Network management of Sumadhura Technologies, Luzira.
• Participated in the installation of Video Conferencing at Trade Mark
East Africa, Kampala office.
• Participated in the installation, and networking of Sight & Sound's
office in Kamwokya.
• Participated in the project of installing video conferencing at the
Faculty of Economics, Makerere University.
• Troubleshoot and Repair computers and Network problems in general at Sight & Sound Computers and their clients to mention but a few.
• Servicing computers and its Peripherals, plus other networking
devices.
• Testing and ensuring that new machines are fully functional before they are delivered to their responsible parties.
• Up and Down grading of Operating Systems such as windows
Windows 98, XP, Vista, windows7, Ubuntu to mention but a few.
• General Installation of operating systems and other software
programs that come in that package to mention but a few.
Charge of Netwoking projects for clients, repair, support in IT field
In charge of Support help desk services
Feb 2007 to Aug 31 2008 Network Administrator- Systech consults ltd.
• Participated in the setting up of ITel's LAN, i.e the cabling part of it in July 2008
• Network management of Unifreight Cargo handling ltd, BTS
clearing agents, Johnson & Nyende Certified Accountants,
Makindye comm. centre Internet café.
• carrying out machine checks daily and escalating of internet faults to responsible parties, also using using URA's software such as
Asycuda, Raddex for communication
• Installation of antiviruses, Operating Systems such as Windows
Vista, XP 2000, 98
• Installation of the latest application programs such as office, Tally
Save, Photoshop, page maker, Adobe illustrator Quick books, Sage
Pastel, to mention but a few.
• Performance of basic tasks like updating of anti viruses on a daily
basis.
• Hard & software troubleshooting of computers and peripherals such as scanners, printers etc.
• Execution of site upgrades mainly in Internet connection types, for example dialup, CDMA, ISDN 64kbps, ADSL 230kbps
• Software repairs of corrupted, ungenuine operating systems and other application programs, backing up of data inclusive.
Networking knowledge
• Configuration of a computer to join a network, ip addressing, sub
netting, default gateway, DNS.
• Configuration of Internet, printer, folder sharing over a network,
assigning work groups and domains to hosts
• The relevancy of switches, Routers, modems to mention but a few.
• DHCP, TCP/IP, OSI model, Linksys wireless Access point configs
• Troubleshooting network faults using OSI model knowledge.
• Designing Prototypes using simulation tools like packet tracer 5.0
• Cisco Switches and Router Configurations.
System Management Skills
• Conversant with windows server 2008 (STD)
• Conversant with windows server 2003 (STD)
• Conversant with Microsoft exchange 2007
• Conversant with Active Directory Setup
• Conversant with Outlook setup on client nodes
• Conversant with Installing, configuring and using lotus notes
Aug-Dec 2007 Network Administrator / service technician- systech consults.
• Chief overseer and also participated in cabling i.e laying of cables and trunkings as well as data points on 4th & 5th floor crane chambers,
Kampala for Warid Telecom
• Participated in the installation of wireless LAN at the ministry of Foreign
Affairs in October.
• Participated in the installation of wired and wireless LAN using Linksys
wireless- G access point at Boumann House Kampala in September.
Aug 2006- Jan 2007 Trainee - NCR service and computer Industry
• Achieved basic knowledge on trouble shooting PCs, printers, scanners,
ATMs, and many other electronic types of equipment.
• Achieved basic knowledge about Networking, cabling.
• Achieved knowledge about site planning before anything like installation
takes place.
• Acquired full knowledge about repairing of computers both soft and hard
ware.
• Acquired In depth knowledge about building a computer ( Barboon
system)
Im a Ugandan aged 36 years,Ive experience in networking
Im a Ugandan aged 29 years with experience in Networking,System administration.Desktop,laptop repairs
Im a Ugandan aged 29 years,a Graduate of Computer engineering (Diploma),i enjoy working with people and if given a chance in your company i promise to work to the best
SCHOOLS YEAR ACHIEVEMENT KYAMBOGO UNIVERSITY 2004-2006 DIPLOMA IN COMPUTER ENGINEERING
KYAMBOGO COLLEGE SCH 2002-2003 UACE CERTIFICATE