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Samuel Shahbaz, REGIONAL QUALITY ANALYST

Samuel Shahbaz

REGIONAL QUALITY ANALYST·DARAZ

Pakistan

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 2 months

REGIONAL QUALITY ANALYST

January 2021 - January 2026

DARAZ

Karachi, Pakistan

January 2021 - January 2026

Feedbacks, counselling, training and coaching
sessions for bottom performers and new hires
Worked as a backup-lead
Visit BPO ventures to train and educate them.
Company industry:
Internet & E-commerce

CUSTOMER SERVICE REPRESENTATIVE CS-OPERATIONS

January 2018 - January 2020

DARAZ

Karachi, Pakistan

January 2018 - January 2020

supervisor
Worked on different projects and tasks
Worked as a back-lead
Train/Coach new hires in department
Selected as a mentor multiple times to train
and coach new hire champs
Worked on all channels such as (Inbound, Outbound,
Live chats, Emails, and complaint department
Company industry:
Internet & E-commerce

CUSTOMER SERVICE REPRESENTATIVE

January 2017 - December 2017

JUPITER CARS & COURIERS -

Karachi, Pakistan

January 2017 - December 2017

To schedule Cab booking for customer in UK
Handled pre-bookings
Schedule drivers as per the origin and destination of
the customers
Company industry:
Motor Vehicle Passenger Transport

Education

Kasbit University

January 2025

January 2025

Bachelor's degree, Administration And Business Administration

Pakistan

St Paul's English High School

January 2015

January 2015

High school or equivalent, Matriculation

Pakistan

Skills

COMMUNICATIONS

Intermediate

COACHING

Intermediate

COUNSELING TECHNIQUES

Intermediate

CUSTOMER SERVICE

Intermediate

FRIENDLINESS

Intermediate

GRAPHIC DESIGN

Intermediate

LEADERSHIP

Intermediate

MULTIMEDIA

Intermediate

PRESENTATIONS

Intermediate

TEAMWORK

Intermediate

Languages

English

Expert

Urdu

Native Speaker

Hobbies and interests

[IMAGE] [IMAGE] [IMAGE]

Travelling, Adventuring, Exploring New things