Samuel Shahbaz

Feedbacks, counselling, training and coaching
sessions for bottom performers and new hires
Worked as a backup-lead
Visit BPO ventures to train and educate them.

supervisor
Worked on different projects and tasks
Worked as a back-lead
Train/Coach new hires in department
Selected as a mentor multiple times to train
and coach new hire champs
Worked on all channels such as (Inbound, Outbound,
Live chats, Emails, and complaint department

To schedule Cab booking for customer in UK
Handled pre-bookings
Schedule drivers as per the origin and destination of
the customers