MONITORING OFFICER
GAMES TECHNOLOGY LIMITED
Total des années d'expérience :6 years, 1 Mois
Collect issues through CDR & reports to the concerned team
Performance reporting and improvement recommendations
Network discovery and assessments
Administering service request and official communication process
Raised tickets for Issues (through Itop Platform)
Share weekly /monthly issues reports per country)
Diagnose and resolve hardware and software faults for clients.
Provide responsive and effective hardware, software, network and phone support
Management and installation of communication and computer systems.
Maintains security and integrity of all IT Systems and Equipment.
Manages customer complaints ensuring they are escalated as appropriate.
Handled physical and remote help desk support. Configured Microsoft Exchange(Mail set up)
Configured VOIP phones
Configured of Airlive Routers
Troubleshoot Network related issues
Executed hardware, software installation and troubleshoot of IT Infrastructures.
Headed UPS monitoring and reporting.