samy Alkhateb

April 2013 - present
ALFARDAN EXCHANGE
CSR / Teller

➢ Process different Bank Money and Remittance transactions such as; Western Union, and All Bank transfer, including dollar transfer and other multi-currency transfer.
➢ Process payment on various credit cards and processing of National Bonds.
➢ Opening of new accounts in different Banks.
➢ Reconciling and filing of daily transactions.
➢ Assist and handle customer inquiries.
➢ Offer customer services and Cross sell other products.
➢ Process EWPS for salary of laborers.
➢ Accept cash and check deposit Dirham and Fxcy.
➢ Process withdrawals and encashment.
➢ Handle sale/purchased of foreign currency notes.
➢ Accept miscellaneous bills payment.

February 2007 - September 2009
Citibank
Senior call Centre representative

➢ Attending customer's telephone calls and assuring ultimate customer satisfaction.
➢ Handling various customers complains in a given period of time.
➢ Forwarding complains to the concerned departments and following up with them for a solution.
➢ Following-up and informing customers of the complaint status and resolutions.
➢ Handling escalated calls and logging customer's complaints.
➢ Making out-bound calls to customers to ensure that customer's satisfaction is met.
➢ Calling the potential customers (outbound-calls) for sales opportunities.
➢ Assisted customers with all facilities available in the bank and explaining the different products and service available.